Introduction Our client is a large consultancy in the UK and is particularly successful working on MoD, Government and Public Sector contracts.
They are looking for 5 or 6 Service Designers to join their consulting team to work with those clients!
This person will work very closely with the users and the business to design an end-to-end service that covers technology and business requirements.
This is not a Service Delivery/ITIL role.
They are recruiting across the levels, but it is imperative that you have either worked within Defence, National Security or Public Body, either via a consulting or civil servant role.
This is a hybrid role with a minimum of 3 days per week on site.
You need to be happy to travel to other locations as required.
Key responsibilities Work with customers to gather their user experience requirements.
Work with businesses to understand policy/regulatory requirements and define measurable service goals and objectives.
Look across complex end-to-end technology processes covering apps, websites, back-end systems.
Work across discovery, alpha, and beta phases to ensure that requirements are met at every stage.
Conduct research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
Develop service blueprints, customer journey maps, and other service design artifacts to visualise and communicate the end-to-end service experience.
Integrate design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology, etc.
Identify opportunities for service improvement and innovation and propose design solutions.
Facilitate workshops and co-design sessions with users, stakeholders, and cross-functional teams.
Work closely with user researchers to integrate user insights into service design decisions.
Skills & experience Experience in a similar Service/Product/UX design role within Government, Defence, or National Security.
Both technical and business-focused skills, who can articulate the outcomes and value of their work.
Proven experience in service design, designing end-to-end services comprised of multiple digital products and touch points.
Strong understanding of user-centred design principles and methodologies.
Excellent visual and verbal communication skills.
Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
Ability to translate user insights into actionable design solutions.
Familiarity with agile and iterative design processes.
Additional benefits Holidays, starting at 25 days a year.
A flexible contributory pension arrangement with matching contributions.
Life assurance of six times your core salary (up to a maximum of six times the Earnings Cap, in force at date of death).
Occupational sick pay.
Personal accident insurance.
Mobile phone is not fully funded but you can claim on expenses for business use.
Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.
You will be required to hold a minimum of SC Clearance.
If you do not hold an active SC clearance, please familiarise yourself with the vetting process before applying.
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