About the TeamThe Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long-term relationships with the company's most strategic clients.
This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success.
About the RoleThe individual will lead and coordinate the company's efforts across all lines of business with a specific focus on developing and expanding the presence within UK Government and Public Sector organisations including Sales, Pre-Sales, Services, Marketing, Product Management, orchestrating all company parties around a single, clearly articulated, three-year account/opportunity strategy.
To achieve success, this professional will ensure three critical elements are in place: a customer validated multi-year engagement roadmap, an Account & Opportunity Strategy, and an Annual Plan.
This person will assist in all phases of the life cycle (pre-sales, initial deployment, and production) completing the agreed governance model, which includes assigned Executive Sponsors at each phase.
What You'll Be DoingNurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust.Navigate the technicalities of the UK Public Sector: Demonstrate a strong understanding of the public sector landscape, including procurement processes, policy frameworks, and specific challenges faced by government agencies and public bodies.Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives, complies with relevant public sector regulations, and improves the company's value proposition.Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing the company's solutions.Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into the company's product roadmap.Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.Key ObjectivesDevelop and execute a targeted strategy for growth within the UK Public Sector, including identifying key opportunities and building relationships with influential in- and external stakeholders.Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts, with a focus on senior leaders within UK Government departments and agencies.Craft and implement strategic roadmaps that drive customer success and company growth.Foster a culture of proactive customer advocacy and outstanding service delivery.Expand the company's footprint within UK Public Sector accounts through strategic upsell and cross-sell opportunities.Position the company as a trusted strategic partner and innovation collaborator.Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organisation and use the features of their company Success Plan.Engage the appropriate workmates to support account planning and feature adoption strategies.About YouBasic Qualifications8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs, with a demonstrable track record of success in the UK Public Sector.5+ years of experience in consulting or professional services, preferably with enterprise software solutions.Proven track record of building and maintaining strong C-level relationships.Other QualificationsDeep understanding of the UK Government's digital transformation agenda and experience working with public sector organizations on large-scale technology implementations.Demonstrated success in driving customer happiness and achieving revenue growth.Ability to articulate sophisticated ideas clearly and persuasively.Ability to handle/prioritise multiple customer demands balancing customer happiness with revenue and profitability targets.Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation.Experience implementing with the company is preferable, particularly within UK public sector organisations.
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