Primary Care Network Manager

Job summary The Primary Care Network Managerrole is strategic and transformational.
The post-holder is part of the PCN leadership team,working alongside the Clinical Director to support the PCN boardmembers, to deliver the Primary Care Networks agenda.The PCN Manageris independent of member practices, actingas a source of expertise, to co-ordinate the management of all governance requirements,and to help shape and implement meaningful services in line with national andlocal policy and contract/s, supporting member practices and to achieveimproved outcomes for the local population.
The PCN Manager may also buildrelationships with other stakeholders, including local authorities, thirdsector and patient representative organisations, other local PCNs andhealthcare providers and the ICB.
Main duties of the job To play a pivotal role in the strategic development andcontinued evolution of HBB PCN to support the delivery ofhigh-quality primary care services across member practicesResponsible for the smoothrunning of network services,as agreed by the BoardTo manage, with the Clinical Director,the Networks financial processes and governanceResponsible for presenting monthly performance, finance,and quality reportsto the Network Board.To ensure the PCN is compliantwith reporting requirements and all relevantlegislationTo ensure all Board,Network and other meetings are managed as agreed by the BoardTo represent the PCN externally as agreedwith the Clinical Directorand the Network Board About us HBBPCN has four member practices* across Hanley and Bentilee,within Stoke-On-Trent.
Together the practices have a patient population of approximately 33,000.
The PCN serves an area with pockets of significant deprivation.
*Network member practices:Moorcroft Medical Centre, Harley Street Medical Centre, PotteriesMedical Centre, Cambridge House Surgery.
Job description Job responsibilities Key Responsibilities and DutiesThe PCN Managers areas of responsibility include: Strategy, leadership and network development Organisational Governance and quality Finance Relationship management Equality and diversity Personal and professional development Safety, health, environment and fire Confidentiality The NetworkManager will work with the Clinical Director and member practices to achieveconsensus and drive through and deliver agreed changes.
Strategy, Leadership and Network DevelopmentRegularly review and agree the Networks purpose and valueswith member practices, Clinical Director and Boardand ensure all services and developments are inline with these Establish and agree objectives and priorities for Network activity in line withcontract requirements, the Network Agreement, and budget availability, usingpractice and population health data to shape effective use of all resources Work with the NetworkBoard to develop,agree and regularlyreview a costed Network Business Plan that deliversrelevant services and improvement projects which can be measured and evaluated.
Explore activities that could deliver efficiencies and/or savings for member practices OrganisationalTo be responsible, with support of the PCN Administration Support, for servicesprovided through the PCN on behalf of member practices To collate and analysedata on service provision and uptake and report to the Network Board and other organisations asrequired To ensure the PCNsBusiness Continuity policyis updated regularly and routinelyshared with staff and member practices as requiredTo oversee use of any risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomesfor the PCN patient population Manage PCN meetings, ensuringthat papers required prior to meeting and minutes /action logs from those meetingsare circulated in a timely manner to Board members, the ClinicalDirector and others as appropriate.
Governance and QualityMaintain quality and ensurePCN activity complieswith all relevantlegislation and operates inline with agreed Network governance and SOP standards Ensure all PCN businessis conducted in line with the Network AgreementEnsure the PCNs compliance with all relevant GDPR and FOI requirements andother relevant legislation and professional standards such as GMC/BMAand LMC guidance.
FinanceResponsible for achieving the best impact from well-managed finances by: oensuring the accuracy of any submissions required by the ICB/other authorities to claim all funding entitlement and to ensure that all moniesdue are received promptly oreviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the CD andNetwork Board any significant deviations from forecast oplanning and monitoringincome and cash flow to ensure that income is maximised and that funds are availableas required Present financial forecasts and budget reportsto the PCN Board as required Ensure financial risks are recognised and discussed with the Clinical Directorand Network Board members and appropriate action taken Ensure recommendations to the Boardregarding allocation of resourcesare fair and equitableManage the PCN bank account(currently a sub account within a Practice account)and all delegatedbudgets with proprietyin line with all relevant organisational procedures Liaise with accountant and theClinical Director to produce year-end accounts and present these tothe Board in line with Network Agreement.
Relationship ManagementEnsure engagement of memberpractices in accordance with the NetworkAgreement to: omaintain support for agreedPCN-wide activities o foster a cultureof collaboration to improve patientoutcomes, and resilience and capability across member practices oembed the PCNs ethosand values Develop, agree and deliveran internal and external communication strategy Represent the network at meetings in the communityand to the media as required.
Equality and DiversityOur workingenvironment is one where diversity is valued, and equality of opportunity ispromoted.
Staff have a responsibility to ensure that they treatpatients and colleagues with dignity and respect.The post-holder will supportthe equality, diversity and rights of patients, carers and colleagues, including:oActing in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practices proceduresand policies, and current legislationoRespecting the privacy, dignity,needs and beliefsof patients, carersand colleaguesoBehaving in a manner which iswelcoming to and of the individual, is non- judgmental and respects their circumstances, feelings, priorities and rights.oInvolving patients, and where appropriate their families, in decisions abouttheir treatment and care.Personal and Professional DevelopmentThe post-holder will participate in any appraisal, training or development programme implemented by the PCN as partof this employment, including:oParticipation in an annual individual performance reviewoTaking responsibility for owndevelopment, learning and performance and demonstrating skill and activities to others who are undertaking similar workoMaintaining a record of own personaland/or professional developmentoStatutory and mandatory trainingappropriate to the role and the PCNas a whole Training may needto be undertaken outside of normal practice hours and/or off siteSafety, Health, Environment and Fire (SHEF)All personnelhave a duty to take reasonable care of health and safety at work forthemselves, their team and others andto co-operate with employersto ensure compliance with health and safetyrequirements.The post-holder is responsible for ensuring that:opportunities for staff to maintain their health, wellbeing and safety are promotedrisks within the PCNs areas ofresponsibility both on- andoff-site are identified andmanaged, ensuring adequate measures are in place to protect staff and patientswork areas and procedures are monitoredto ensure they are safe, free from hazards and conform to health, safety andsecurity legislation, policies and guidelines.
Person Specification Other Requirements Essential Disclosure Barring Service (DBS) check Effective organiser, influencer, and networker Ability to follow legal, ethical, professional, and organisational policies/procedures and codes of conduct Demonstrates a high level of integrity Ability to work in a diverse environment Ability to use own initiative, follow tasks through and work with a high level of autonomy Be responsive and agile, adapting to a rapidly changing environment Ability to work flexibly (including some work outside of normal hours) Sensitive and empathetic in distressing situations Access to own transport and ability to travel across the locality on a regular basis Desirable Understanding of the health care system in relation to commissioners Qualifications Essential Good standard of education with GCSE level C or above (or equivalent) in literacy and numeracy Leadership and/or management qualification or relevant experience Desirable Educated to degree level or equivalent Experience Essential Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector Proven knowledge and experience of working in a management role in primary or secondary care Build strong personal relationships and have effective formal and informal networks Excellent interpersonal skills Literate and a good communicator IT and keyboard skills Good negotiation skills Budget management experience Analytical and problem-solving skills Strong facilitation skills Desirable Expertise in contract management Converting strategy into practical delivery Previous project management expertise Good practical and conceptual knowledge of healthcare improvement methods and practice Experience of managing accounting procedures including budget and cash flow forecasting