Primary Care It Facilitator

Job summary We're looking for an enthusiastic and motivated individual to join the Clinical Systems arm of the Norfolk & Waveney ICB Digital Team.
The Clinical Systems team work with GP Practices across Norfolk & Waveney in the support and development of the main patient record systems SystmOne and Emis, as well as promoting, implementing and managing digital access systems, practice websites, social media, the NHS App.
It's a dynamic role with plenty to do.
Your skills in communication, training, providing good customer service and building relationships will be in use every day.
Main duties of the job Provide support to staff in Primary Care in the adoption of new technology and ways of working.
Design and deliver change programmes to enable the achievement of agreed goals and expected benefits, connecting with staff to facilitate and prepare them for the transition to new ways of working.
Supporting the development of the Norfolk and Waveney Primary Care Digital First programme capability by increasing our ability to accommodate and adopt new and innovative digital solutions and opportunities.
To lead and arrange workshops with relevant levels of staff to develop new business processes as required.
This will include developing workshop material including presentations to facilitate discussions with staff and reach agreement on how new processes should work.
Improving the adoption and usage of digital tools and solutions with Primary Care staff and act as a digital champion for these products and initiatives.
To map "as is" and "to be" processes in order to facilitate the change for project delivery.
To recognise and document changes to business processes working practices.
To work with colleagues including managers and clinicians to assess scope of progress, people (culture) and organisation change requirements for each project.
To support the implementation of business change components and to ensure that amended/new processes and systems reflect the operational needs of the patients, staff and Practices.
Review and evaluate identified digital solutions and initiatives.
About us Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people.
In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes.
These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney.
This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care.
This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.
Job description Job responsibilities The post holder will support the Clinical System team in the delivery of technology to staff in Primary Care, empowering process change through technology and being a champion of digital technology.
You will be required to create and deliver high quality training for all primary care staff in innovative and flexible ways engaging and supporting staff with their learning and development in use of digital systems (clinical and non-clinical).
Analyse and create work processes for Primary Care using clinical systems to assist with standardisation and improved efficiencies.
Supporting practices to expand and develop the digital first offer by identifying training needs and developing plans for the inclusion of all practice staff to meet digital training requirements.
Person Specification Knowledge, Training and Experience Essential A broad range of experience of working in a variety of roles in a large complex organisation Significant experience of delivering training to groups and individual end users in digital systems Experience of successfully delivering change management projects Experience of evaluating training and making recommendations for improvement and ability to translate current processes into future ways of working Desirable Evidence of ability to successfully deliver training for groups and individuals Evidence of continued professional development Experience of managing risks and reporting Demonstrated experience in a Healthcare environment Communication Skills Essential Ability to prepare and produce concise yet insightful communications for a broad range of stakeholders as required Experience of creating and giving presentations to a varied group of internal and external stakeholders Ability to interact effectively with people at all levels Ability to build positive relationships Analytical Essential Ability to analyse complex issues where material is conflicting and drawn from multiple sources Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making Attention to detail combined with the ability to extract key messages from complex analysis Planning Skills Essential Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Experience of setting up and implementing internal processes and procedures Clear, accurate written and verbal communication with experience of producing and presenting clear, concise documentation Awareness of the way individuals learn Ability to analyse complex issues where material is conflicting and drawn from multiple sources Autonomy Essential Takes decisions on difficult and contentious issues where there may be a number of course of action Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Comprehensive range of generic skills to train others to a desired level of competence Equality and Diversity Essential The promotion of equality of opportunity and good working relations (providing practical leadership) Other Essential Ability to travel to meetings which may not be accessible by public transport Demonstrate a strong desire to improve performance and make a difference by focusing on goals