Primary Care Facilitator

Job summary Looking for a new challenge and want to start making a real difference to health and care services in Wales.
Digital Health and Care Wales (DHCW) family are part of NHS Wales and have an important role in changing the way health and care services are delivered in Wales.
The organisation supports our stakeholders with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
You will be providing support and best practice across a broad range of digital products and services to Primary Care Stakeholders this will include advice and signposting of existing products and services.
The post holder will also support the implementation of new products and services using a range of coaching and mentoring techniques to enable Primary Care Stakeholders to utilise digital services efficiently and effectively.
If this sounds like the sort of role you are interested in and have been looking to join a hardworking and supportive team that offers flexible working and looks to develop our team then please can arrange an informal chat to discuss the role.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job Establish andmaintaineffective two way written and verbal communication with Stakeholders as directed by Line Manager.
Discuss with Stakeholders their existing and future IT business needs, ensuring these expectations are understood,agreedand proactively managed.
Liaise with internal DHCW colleagues informally or in meetings asappropriate.
Monitor service requests and act as an escalation pointforStakeholder issues, liaising with DHCW teams, Health Boards and Suppliers, as necessary.
Updating Stakeholderson new developments, system changes, service information etc to include presentations, 1:1 virtual and onsite meetings.Represent DHCW and Primary Care as requested at local and national events.Provide advice and guidance to Primary Care Stakeholdersin accordance withnational procedures and guidelines virtually or onsite.Responsible for providing and receiving information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members.
Liaising with Product Support Managers, internal DHCW colleagues and teams as required.
Support the design and delivery of presentations to Stakeholder audiences.
About us Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data.
The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development.
We are committed to recognising and celebrating our staff as the most valuable part of our organisation.Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Attend meetings with Stakeholders and DHCW colleagues ensuring any planning and preparation is complete before the within the Standard Operating Procedures ensuring product objectives are met.
To provide regular reports to Stakeholders on the progress and effectiveness of the IT services provided.
Provide feedback on new processes and procedures.
Contribute to the development of project plans.
Organise pilots to test and evaluate.
Develop and deliver training and advise on changes to processes.
Contribute to the implementation of national or local initiatives.
Contribute and provide regular reports to colleagues and Stakeholders on progress against agreed plans.
Produce evaluation reports with recommendations which will influence the development of solutions.
Responsible for the preparation and drafting of reports.
Maintain appropriate registers, information systems and implementation plans.
Provide coaching to Stakeholders on the products and services.
Responsible for achieving product/services objectives by undertaking specific activities.
Support the Product Support Managers ensuring that appropriate governance and assurance has been completed.
Contribute to the development and delivery of a National Training Plan for Stakeholders, applying lessons learnt on future training ensuring that all training is evaluated.
The postholder will manage their own detailed priorities, attend Project Meetings when requested and be able to travel across sites in Wales.
Person Specification Qualifications and/or Knowledge Essential Degree level or equivalent qualification or able to demonstrate equivalent experience.
Commitment to continuing professional development for self.
PRINCE2 foundation or demonstrable equivalent experience.
Good knowledge and understanding of Primary Care systems and suppliers Desirable Registered with a relevant informatics professional body.
ITIL Foundation Certificate or demonstrable equivalent experience.
Working knowledge of Clinical Terms.
Knowledge of NHS Wales organisations & ITIL strategy.
Knowledge and understanding of the role of DHCW.
Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security.
Experience Essential Experience of delivering customer services in a Primary Care setting.
Experience in delivering projects in a Primary Care setting.
Desirable Presenting to small groups.
Skills and Attributes Essential Ability to work on own initiative whilst being an effective member of a hybrid team.
Proactive & flexible approach to working.
Responsive to changing environments.
Excellent organisational skills and the ability to identify priorities.
Possess excellent written and oral communication skills.
Ability to develop and maintain effective working relationship with colleagues and Stakeholders.
Desirable Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.