Prescribing Clerk

Job summary Wehave an exciting opportunity for an enthusiastic and reliable prescribing clerkto join our dedicated and friendly medicines team.
You will be working in abusy and demanding environment and therefore need to be highly organised with asense of urgency.
Knowledge of working with prescriptions would be anadvantage.
The ideal candidate will have excellent organisational and strong inter-personnelskills, while being flexible and committed.Thisis a key role assisting the clinical and administration team at the Workingtonpractice in organising patient care and helping to ensure that medicines areissued in a safe and timely manner.Hours of workshould reflect general practice hours hours per week within to Job-share and flexible hourswill be considered Main duties of the job Will be required to work on reception desk ona rota basis dealing with medication requests and queries from patients.Manage the towns prescription linesManagement of the Practice Medicines Managers task boxProcess patients repeat prescriptions accurately and in a timelymanner.Work closely with our medicines team, GPs/ANP, patients and localcommunity pharmaciesBe the main point of contact for patient enquiries regarding theirprescriptionsMake calls to and receive calls from patients, pharmacies andhealthcare professionalsIdentify where medication reviews and other aspects of patientcare are due and help organise this work.Support the management of the medicines hub email systemTo undertake generalroutine safety audits to support the clinical pharmacist and GPs with the medicationreview process.Support the repeatprescribing for identified vulnerable patients and act as their point ofcontact for medication queries and request.Have excellent communication skills and speakto our patients in a caring manner, you will need to be able to work on yourown and to prioritise your work.Answer the telephone promptly and politely toboth patients and the clinical team on behalf of the pharmacy teamTo undertake administrative tasksresulting from the prescribing processTo work in accordance with the practice prescribing policy at alltimes.To ensure all cancelled prescriptions are correctly audited on theEMIS system and destroyed accordingly About us North Cumbria Primary Care Ltd (NCPC) is aninnovative not for profit social enterprise, established to create a network ofgreat surgeries which sustains and supports the development of general practiceacross the local area.
We enable our member general practices to continue tooperate as local family practices with the benefit of a large and robustinfrastructure to provide support.
Primary Care in Workington is currently goingthrough a major transformational redesign of our clinical model to develop andsustain primary care services, support new ways of working to increaseefficiency and improve patient experience of the services we deliver.
Job description Job responsibilities Link/liaise withlocal strategic groups ( ICCs/PCN) to ensure work is aligned with localhealth and wellbeing priorities.Establish positiveworking relationships and effectivecommunication with the Workington GPPractices, integrated care health and care teams, and a range of localvoluntary sector and community organisations.Utilise anddemonstrate sensitive communication styles to ensure patients are fullyinformed and consent to treatment.Communicate effectively to overcome communication barriers with patients and the publicdisplaying emotional crisis, vulnerability, verbal/physical aggression,learning difficulties, recognising the need for alternative methods ofcommunication.The ability to communicate in a clear andconcise manner both written and oral, displaying an awareness of the needs ofthe patinets and making reasonable adjustments to communicate effectivelyAbility to cope with frequently challenging,diverse and stressful situations.Admin & ProfessionalTo use highly developed knowledge and skills to provide high standardsof patient centred care.To maintainaccurate contemporaneous records on all aspects of the care process and patientcontact.To ensure that allproject paperwork performance information is completed and available in atimely manner.Contribute to thedevelopment of the service, developing service pathways, paperwork andsharing good practice across Workington and North Cumbria.Awareness of, andcompliance with, all relevant local/clinical policies and guidelines.Participate in datacollection data for audit purposes and be responsible for monitoring progressagainst key performance targets.Effectively manageown time, workload and resources.Value and respectcolleagues, other members of staff and patients and show commitment to workingas a team member.To attend and participate in practice clinicalmeetings and other multi-disciplinary meetings where necessary.ConfidentialityWhile seekingtreatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters.
They do so inconfidence and have the right to expect that staff will respect their privacyand act appropriately.In the performanceof the duties outlined in this job description, the post-holder may have accessto confidential information relating to patients and their carers, practicestaff and other healthcare workers.
All such information from any source is tobe regarded as strictly confidential.Informationrelating to patients, carers, colleagues, other health care workers or thebusiness of the Practices may only be divulged to authorised persons inaccordance with policies and procedures relating to confidentiality and theprotection of sensitive data.Equality & DiversityThepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:Acting in a waythat recognises the importance of peoples rights, interpreting them in a waythat is consistent with procedures and policies, and current legislation;Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues.EducationParticipate inclinical supervisionTo be accountablefor own professional development including compliance with all mandatorytraining such as Safeguarding and Information Governance.To maintain owncompetency in line with GPhC requirementsMaking effectiveuse of training to update knowledge and skillsHealth &SafetyUnder the Healthand Safety at Work Act 1974, as an employee, you must take reasonable care forthe health and safety of yourself and for other persons who may be affected byyour acts or omissions at work.
The Act also states that you must not intentionallyor recklessly interfere with or misuse anything provided in the interests ofhealth, safety and welfare.Use personalsecurity systems within the workplace according to local guidelinesIdentify risksinvolved in work activities and undertaking such activities in a way thatmanages risksYou are also requiredto make yourself aware of the site health and safety policy and how to reportany accidents/incidents.
Person Specification Experience Essential GCSE qualifications or equivalent Excellent communication (orally and written) The ability to manage multiple activities Experience in use of IT systems MS Outlook, MS Word, Excel and the internet Ability to prioritise and work to tight deadlines when faced with conflicting demands Work methodically with accuracy ensuring attention to detail Desirable Experience of working in primary care or pharmacy Knowledge and experience in the use of EMIS clinical system Customer service skills Personal Attributes Essential Able to work in an accurate and efficient manner Willingness to work flexibly Work with honesty and integrity To be an active, approachable and supportive member of the practice team To have a positive can do attitude and approach towards problem solving whilst always working within the scope of the role Core Values Essential Strong commitment to the vision and values of NCPC Ability to work as part of a team and establish good working relationships at all levels