Mission & role of the function To meet all customers' and business requirements in the most cost effective, professional, and timely manner manner whilst achieving a high level of customer service.
To provide customers with a quality service for all sales enquiries, quotations, orders, deliveries, and associated administration in the most cost-effective way for Heidelberg Materials Quarry Products.
Key accountabilities To ensure that the company Health and Safety Policy, Local Managers Rules and all Risk Assessments and Method Statements relating to work or works under your control are complied with.
To liaise closely with work colleagues, Unit Manager, Suppliers and Contractors to ensure the smooth and efficient running and programming of the plant for the production of aggregates.
To provide continuous supervision of quarry activities, to ensure the efficient and cost-effective utilisation of labour, plant, and material resources.
To continue you own progress by means of CPD (Continuous Professional Development) and by attending training courses and seminars as determined by Heidelberg Materials.
Financial & Non-Financial accountabilities Compliance The role holder is expected: To comply with all aspects of the Heidelberg Materials Compliance Policy.
To ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way to prevent any fraudulent activities taking place.
To comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation.
To proactively manage health & safety of employees to continuously improve the company's health & safety performance.
To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
To comply will all aspects of the HR Policies and Procedures of the Company.
Job requirements Essential: Good level of commitment to customer service and satisfaction Excellent communication skills Allocator cycle knowledge and understanding Previous planning experience Desirable: Knowledge of construction industry and products Knowledge of local and national geography.
Experience Experience - 1 year customer sales/service/operations/transport role Management/ Leadership Skills Proven capability to build effective working relationships with customers and colleagues Demonstrated ability to use own initiative to improve performance and service.
Education/Qualification Minimum of a Grade C at GCSE in Maths and English Excellent knowledge of SAP, Syncrotess systems and standard office packages Good communication and analytical skills with the ability to negotiate at all levels Will also ideally have experience of working within a large company environment and achieving targets What's on Offer: * Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador * Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance * Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical * Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause * Social Value : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) * Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover