Job summary and scopeThe practice manager is responsible for overseeing the delivery of patient care, operational and strategic management of the practice and representing the practice.This will include, leadership, project management, human resources management, development and management of service delivery, business development, financial planning, contract delivery and performance.Key responsibilities:To manage the practices staff to ensure teams work effectively, and that the practice workforce comprises a suitable mix of skills and competence to deliver high-quality services.To take responsibility for performance management of staff and workforce ensure all the practices HR policies and processes are up to date and comply with legal requirementsTo monitor performance against planned outcomes, taking action to remedy underperformance as required .Ensuring claims are submitted in a timely manner, and that payments are received on time.Planning and managing QOF activities and workload, delegating duties, monitoring progress, and taking corrective action as requiredEnsuring that financial plans, records and reports are available to the partnership as required.
Keeping financial records and all records for practice up to date and accurate.Ensure the partnership and all practice staff use resources efficiently.
To identify and take appropriate action when problems with resources might arise.To make sure that the practices IT resources, including hardware, software and data, are managed and maintained in a way that safeguards patient information and benefits patient care.To ensure that data and information are handled correctly, processed in an agreed format, actioned in a timely manner, stored and transmitted in a way that maintains confidentiality.
To also ensure that the practice complies with legislation and information management standards.Developing and maintaining access to patient monitor the availability of appointments, both in advance and on a day-to-day basis, to make sure patient access is adequate, taking action to implement cover when requiredPlanning for staff absence and ensuring staffing is adequate to meet demand, including clinical and non-clinical staffEnsure services are developed and delivered in line with national and local guidance.To take responsibility for risk management,ensuring risks are identified, tackled, minimised and mitigated, in line with legislation and good practice.Keeping track of legal requirements and changes to them.
Reviewing policies and procedures to ensure they comply with requirementsLead on health and safety compliance,ensuring the practices health and safety policy is up to date, and that all staff comply.Monitoring work areas and practices to make sure they are safe and hazard-free, in line with health and safety procedures and legislationTo lead and ensure compliance with clinical governance and standards.
To take responsibility for staff training and development.Ensuring that staff have opportunities and are encouraged to learn from experiences, such as Learning event analysis.To ensure all methods of communication in the practice are effective and work to the benefit of patients, as well as the practice and partnership.
To communicate effectively and work proactively with people, including GP Partners, colleagues, staff members, patients, carers, families, and external agencies.To plan, schedule, organise and lead meetings, including drafting agendas, ensuring they are adhered to, documenting and ensuring actions are taken.To establishing appropriate communication methods to suit patients and carers level of understanding, cultural/language needs and preferred communication method.
Anticipating and overcoming barriers to communication, seeking support from other staff members where necessary.
Person Specification Experience Essential Experience of working in General Practice Experience as a Practice Manager Skills Essential Experience in General Practice Management role.
Good interpersonal, communication and IT skills.
Ability to provide high quality care Qualifications Essential GCSE grade A to C in English and Maths Completed A- Levels/Qualified to NVQ level 3 Relevant qualification in Practice Management- For example: Diploma in Primary Care and Health Management