Practice Manager

Job summary AbbeyMedical Practice is looking for a dynamic and forward-thinking Practice Managerto join its supportive and friendly team.
Based close to the centre of Lincoln,we provide a full range of GMS services to our patient population of 9000,along with being a training Practice.The Practiceis fortunate to be based in modern premises, with our original building havingundergone a major refurbishment and extension two years ago.
Main duties of the job Thesuccessful candidate will be accountable to the three GP Partners and workclosely with our clinical and non-clinical teams to provide a high-qualityservice to our patients, as well as running the Patient Participation Group.
Wework closely with our Primary Care Network (IMP PCN), consisting of 9 localPractices to provide additional services and employ staff to work across thePCN to add to all our teams.The role isa challenging one, but an exciting opportunity for the right candidate.Experience and knowledge in HR, Finance, IT, Health and Safety and CQCcompliance would be ideal.
Strong leadership skills, excellent communicationprocesses, a positive approach to team working and a desire to deliver a highstandard of patient care are essential to be successful in this role.
About us The clinical team here at Abbey consists of GPs, ANPs, Practice Nurses, Nursing Associates and Phlebotomists.
They are supported by staff from the Additional Roles Reimbursement Scheme (ARRS) which includes Pharmacists, Mental Health Nurses and a First Contact Physio.Our Reception and Administration teams make up the non-clinical side of the practice.Our Nursing, Reception and Administration teams are all well led by our team leaders, who then work closely with the Practice Manager.We have a big emphasis on team work at Abbey, not only within the individual teams but as a Practice wide team.
We have regular team meetings and practice meetings to discuss any issues which arise or different ways of working, along with reviewing any significant events.
Job description Job responsibilities The following are the core responsibilities of this role.
There may be, on occasion, a requirement to carry out other tasks.
This will be dependent upon factors such as workload and staffing levels.The Practice Manager is responsible for:a.
Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilitiesb.
Functional management of all clinical and administrative staffc.
Direct line management of the following staff: Lead Nurse, Senior Receptionist, Senior Administrator and salaried GPsd.
Managing the recruitment and retention of staff; develop, implement and embed an effective succession plane.
Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisationf.
Ensuring that all staff undertake a robust induction process, including staff employed via the PCNg.
Establishing, reviewing and regularly updating job descriptions and person specifications.
Ensuring all staff are legally and gainfully employedh.
Developing, implementing and embedding an effective staff appraisal processi.
Implementing effective systems for the resolution of disciplinary and grievance issuesj.
Maintaining an effective overview of and ensuring compliance with HR legislationk.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyl.
Managing the financial elements of the organisation, including budgets, bank accounts, Xero accounting system, petty cash, etc.
seeking to maximise income and reduce expenditure in conjunction with the partnersm.
Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presentedn.
Briefing partners on all financial matters, including forecastingo.
Managing and processing partners drawings, PAYE and pensions for practice staffp.
Ensuring the organisation has appropriate insurance coverq.
Developing, implementing and embedding an efficient business resilience plan (BRP)r. Managing contracts for services, cleanings.
Managing the procurement of organisation equipment, supplies and servicest.
Coordinating the reviewing and updating of all organisation policies and proceduresu.
Leading change and continuous improvement initiatives; coordinating all projects within the organisationv.
Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)w. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)x.
Adopting a strategic approach to the management of all patient services mattersy.
Developing, implementing and embedding an effective communication strategy (internal and external)z.
Ensuring the organisation maintains compliance with its NHS contractual obligationsaa.
Actively encouraging and promoting the use of patient online servicesbb.
Publishing communications for internal and external use such as an organisation newsletter on a quarterly basiscc.
Maintaining the organisation and NHS choices websitesdd.
Liaising at external meetings as requiredee.
Marketing the practice appropriatelyff.
Management of the Patient Participation Groupgg.
Effectively managing all complaints in line with current legislation and guidancehh.
The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory trainingii.
Managing the organisation IT system, delegating staff to act as administratorsjj.
Ensuring compliance with IT security and IGkk.
Coordinating the organisation diary, ensuring meetings are scheduled appropriatelyIn addition to the primary responsibilities, the manager may be requested to:a. Deputise for the Partners at internal and external meetingsb.
Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholdersc.
Partake in audit as requested by the audit lead Person Specification Experience Essential * Experience of working with the general public * Experience of managing accounting procedures including budget and cash flow forecasting * Experience of working in a healthcare setting * Experience of managing large multidisciplinary teams * Experience of performance management including appraisal writing, staff development and disciplinary procedures * Experience of successfully developing and implementing projects * Experience of workforce planning, forecasting and development Desirable * NHS/primary care general practice experience * Relevant health and safety experience Qualifications Essential * Good standard of education with excellent literacy and numeracy skills Desirable * Educated to degree level in healthcare or business * Leadership and/or management qualification * AMSPAR qualification Personal qualities Essential * Polite and confident * Flexible and cooperative * Excellent interpersonal skills * Motivated and proactive * Ability to use initiative and judgement * Forward thinker with a solutions focused approach * High levels of integrity and loyalty * Sensitive and empathetic in distressing situations * Ability to work under pressure * Confident, assertive and resilient * Ability to drive and deliver change effectively Skills Essential * Ability to exploit and negotiate opportunities to enhance service delivery * Excellent communication skills (written, oral and presenting) * Strong IT skills (generic) * Excellent leadership skills * Strategic thinker and negotiator * Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment * Effective time management (planning and organising) * Ability to network and build relationships * Proven problem solving and analytical skills * Ability to develop, implement and embed policy and procedure * Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Desirable SystmOne (Clinical system) user skills Other requirements Essential * Flexibility to work outside of core office hours * Disclosure Barring Service (DBS) check * To be discreet and always maintain confidentiality * Full UK driving licence