Job summary Warrengate Medical Centre is a busy and friendly town-centre Doctors surgery providing a full range of NHS services to a list size of more than 11,000 patients.
We are a high achieving friendly training Practice with an excellent reputation situated in the Centre of Wakefield close to transport links and local amenities.
We are committed to maintaining our high standard of patient care and customer service in a friendly and professional environment and we are currently looking a part time Practice Administrator to join our friendly team.
This is a permanent position.
The working patterns required are detailed below, however flexibility is required for covering annual leave and sickness absences.Wednesday : - Thursday : - Friday : - 5 Great reasons to join our Warrengate team:Inclusive and diverse workforce As a training practice we support and encourage career development Supportive team environment Automatic enrolment into NHS pension scheme and access to NHS discounts and benefits Staff wellbeing is at the heart of our family practice ethos.
Main duties of the job The candidates we are seeking should be experienced indelivering excellent customer service, maintaining professionalism, discretionand confidentiality at all times and able to work well under pressure bothindependently, and as part of a team.
You will need to have excellent communication andorganisational skills, together with a caring and solution focused approach topatient related problems.
The main duties will be answering phones and dealingwith patients face to face, care navigating patients to the most appropriateperson / service to help, dealing with repeat prescriptions, scanning, managingpatient related tasks as directed by the Practice team.
You will have the ability to remain calm in difficultsituations as well as having the initiative to identify outstanding workloadand support the team in completing this.
Flexibility to cover colleagues annualleave and sickness is essential.
Full training will be given but Medical Administration andReceptionist experience in a similar environment would be advantageous.
For moredetails about this position please see Job Description and PersonSpecification For furtherinformation please contact Julie Woods, Office Manager on 01924 371011 About us A Practice profile is below for reference : List size (approx.
11,000) Rated Good by the CQC in March 2015Excellent GP / ANP team (4 Partners, 1 Salaried GPs and 2 ANPs) and nursing team (4 Practice Nurses, 1 HCA and 1 GP Assistant)High QOF achievementsSystmOne clinical systemWe offer all services in line with PMS Practice and also participate in all local and directly enhanced services Training practice (GP Registrars, FY2s, Nurse Students)We are part of an evolving network of GP Practices that are responsive to the changing climate of General Practice Job description Job responsibilities Duties willinclude, but are not limited to: Booking appointments for patients following carenavigation ensuring patients access the most appropriate services within thepracticeScanning and workflowing incoming correspondence within the clinical systemDealing with general enquiries from patients andprioritising the management of these Dealing with repeat prescription orders andprescription queries Managing your time and workload efficientlyAssisting with the smooth running of clinics andsurgeriesProviding help and advice to all visitors to thesurgery and the buildingRegistration of new patients to the PracticeProcess patients change of address and contact details within the clinical systemDealing with tasks that clinicians may assign toyou in an effective and timely mannerCovering colleagues shifts in the event of sickness or annual leaveEffective communication between staff, thepractice, patients and other agenciesUnderstanding and implementation of the practiceprotocols and proceduresCarrying out the daily tasks set for you by theOffice ManagerAttending training and staff meetings asrequiredSupporting with other reasonable duties asrequiredFollow the practices Infection Prevention &Control policies and protocols Person Specification Experience Essential Relevant experience of working within a busy office environment Desirable Experience of working within the NHS Experience using SystmOne Skills and Qualities Essential Competent user of the Microsoft Office Suite (Word, Excel, and Outlook) Deal with confidential matters in a sensitive way.
File documents in logical format.
Prioritise and work on a number of different tasks simultaneously.
Excellent communication skills (both written and oral).
Willingness to undertake a wide range of duties.
The ability to solve problems under pressure.
Work with minimum supervision.
Possess excellent time management skills Willingness to learn and develop new skills Ability to work as part of a team and on your own initiative Be decisive yet maintain a customer-focused approach Trustworthy, honest, reliable, caring and sympathetic Qualifications Essential 5 GCSEs, or equivalent (inc Maths and English) Evidence of a commitment to continuing professional development.
Desirable RSA Stage I or II typing and/or Word Processing or equivalent