Support the PMO lead to embed best practice processes and provide appropriate management controls to ensure that the change portfolio is governed effectively and successfully delivers to the business strategy and vision.
Planning Horizons Plan and organise own workload or workload of the team managed, including task and resource allocation, in order to ensure delivery against objectives, typically planning months ahead Key Relationships and People Management May manage a team of people (large operational team or small technical team) create the conditions that allow them to perform at their best, promoting their development, and ensuring the provision of an excellent support service Influence and build relationships with managers and colleagues to achieve desired objectives and support high quality service delivery Delivery & Support Provide professional or technical advice and guidance to managers and colleagues across the organisation, sharing expertise and information to support effective decision-making and efficient operation May manage delivery of work within area, in line with relevant policies and procedures, to ensure the agreed KPIs and performance objectives are achieved, and to support the Co-operative to deliver its customer offer Use specialist knowledge and information to diagnose and resolve technical problems within agreed parameters, escalating where appropriate May provide specialist support to projects and initiatives to aid in the achievement of agreed goals Financial/Commercial and Risk Ensure own and team compliance with appropriate standards, policies and regulations, and the identification and management of risks within agreed frameworks, escalating where appropriate Ensure delivery of own areas work in line with agreed KPIs, contributing to the areas achievement of commercial objectives Development & Business Improvement Identify and recommend potential business improvements in order to ensure the highest quality customer service is provided Take responsibility for self-development (keep abreast of developments in relevant area of expertise) and development of others to improve individual and team performance for the benefit of the function or business unit.
Accountabilities Help to train and coach programme and project teams on the Group Programme, Project & Change methodologies, processes, toolkits and templates Support the PMO Lead in providing appropriate management controls for the overall portfolio, including: - Milestone delivery and timescales - Quality controls - Costs (budgets, administration and tracking for both capex & opex) - Resources (people) - Benefits (tracking, both hard and soft) - Risks & Issues Management (tracking and escalations) - Interdependency management - Change control - Stakeholder mapping Support the organization and co-ordination of portfolio-level governance forums Co-ordinate the capture of appropriate information to support resource and capacity planning across the portfolio Support with the administration of portfolio office budgets including raising purchase orders, receipting invoices and supporting financial reconciliation activity Support with the administration of supplier contracts - archive and track commercial contracts with external suppliers Create portfolio-level status reports and other portfolio management information Input to stakeholder communications regarding portfolio content and status Contribute to audit and health check activity on projects and programmes within the portfolio Develop and maintain an effective means of organising and managing portfolio documentation including appropriate version control ADZN1_UKTJ