Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products?Does your expertise also extend to team management during challenging situations, ensuring that priorities are effectively managed, and tasks are successfully executed?Do you live within a commutable distance of our Schroders Campus, in Horsham, West Sussex?About The Role About SchrodersWe're a global investment manager.
We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.We have around 6,000 people on six continents.
And we've been around for over 200 years but keep adapting as society and technology changes.
What doesn't change is our commitment to helping our clients, and society, prosper.LocationOur Schroders Campus located near Horsham in West Sussex is the hub for EMEA Operations and Technology Operations.
The campus merges the high standards and recognised reputation of our London HQ with the tranquillity of the countryside, providing a perfect blend of city professionalism without the metropolitan chaos.Your Responsibilities Managing the daily service provision and support supervision of Aladdin with the external supplier BRSHandling second-line Aladdin-related enquiries globally with a primary focus in the EMEA regionTroubleshooting user enquiries and directing them accordinglyAddressing Aladdin issues/incidents and liaising with stakeholders for resolutionBeing the primary escalation point to BRS for critical business issuesMentoring, coaching and enhancing team members' skills Experience & Qualifications Required Experience within the front office environment of an asset management firm is a mustRobust understanding of fund management business and Order/Trade workflowTechnical proficiency and broad understanding of a range of investment productsProven capability to define and document business problems in a complex investment environmentStrong communication skills and the capacity to operate under pressure Desirable Experience in a service management role or knowledge of BlackRock Aladdin Solution and other Asset Management SystemsUnderstanding of the ITIL framework Your Characteristics Service-oriented approachAbility to multitask in high-pressure situationsExceptional problem-solving skills and critical thinkingOutstanding communication skills We recognise potential, whoever you areOur purpose is to provide excellent investment performance to clients through active management.
Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose.
This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics