Permanent – Full Time Role Salary up to £27,300 per annum, DOE We're looking for a super-organised Planner who is quick-thinking, versatile, proactive, and can work as part of a team; the kind of person who can turn their hand to anything at a moment's notice to ensure that employees have everything they need to do their jobs and that the company runs efficiently.
Who are we? MPS has been caring for residents' homes for over 25 years. As part of the Mears Group, we offer partnership solutions and expertise in estate management and property maintenance, delivering a range of property services, including reactive repairs and planned maintenance services to over 100 local authorities and housing providers nationwide.
We are now seeking 5 Planners to join our new Planning Team, with positions based in our main Tonbridge branch and Orbit's area hubs. Now in its twelfth year, this stable and profitable contract delivers excellent service and support through our local teams, who understand the importance of working together for the local community.
About the Role: You'll need to be proactive and ready to tackle any challenges and respond with options or preferably a resolution. We're looking for a super-organised individual who has experience in a fast-paced Customer Service environment.
As a Planner , your main duties will include calling residents to book appointments and planning operatives' diaries. You will be responsible for monitoring and maintaining PDA (personal digital assistant) control allocation and will monitor daily work volumes ensuring efficient use of resources to meet turnaround timescales. You will also provide supporting information on operative performance levels.
Role Criteria: Ability to investigate, evaluate and respond to situations quickly Decisive - Make effective decisions based on objective assessment of situations Able to multitask - Control multiple processes simultaneously to share good practice Good IT knowledge, IT Literate Proven ability to prioritise own workload Great Customer Service - Confident on the phone with a good telephone manner Knowledge/experience of Direct Scheduling System (used commonly by councils) General knowledge of the construction industry Great organisational skills All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Mears Group is a disability confident employer, recognising our people as our greatest asset. We hire individuality, valuing everyone as an individual and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
We are the people behind the smile! At Mears, we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities, and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility
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