Anderson Knight is recruiting Planners for a well-established FM business based in Hillington.
The role involves organising and prioritising the workload of the engineering team.
Salary: £23,670 with a rise to £24,400 after 6 months.
Key Responsibilities: Organise and prioritise the workload of the engineering team. Plan and direct engineering resources to meet customer deadlines. Keep customers updated on the progress of outstanding work. Ensure the team follows established procedures and quality standards. Promote positive customer service, addressing concerns or escalations professionally. Handle incoming phone calls, managing queries and requests from existing customers. Monitor and check jobs in the system, liaising with clients and the service team to resolve any issues. Manage escalations and chases, following appropriate processes. Diagnose faults using remote system data to support decisions on engineer attendance or remote call management. Balance the needs of customers and engineers in a busy environment. Alert management to issues and assist in their resolution. Understand customer contracts and help deliver service level agreements. Run and distribute scheduled and ad-hoc reports as required by contracts or management. Coordinate the procurement of spares and parts and schedule their fitting. Key Attributes and Skills: Proven experience in a coordinating role is essential. Experience in the service industry is preferred but not essential. Extensive administration knowledge on Excel and Microsoft packages. Ability to work as part of a team. Able to juggle multiple tasks and remain calm under pressure. Ability to build great rapport with customers and team members. Rota: Average of 35.5 hours per week on a 4-week rolling rota. You will always have a minimum of 2 days off together per week, sometimes 3. Working 1 weekend in every 4. To apply for this excellent opportunity, please forward your CV in complete confidence.
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