Pharmacy Technician - Wargrave Practice

Job summary An excitingopportunity has arisen for a Pharmacy Technician to join our established PharmacyTeam in the Wokingham North Primary Care Network.You will beprimarily based at Wargrave Surgery, although you may be occasionally asked towork flexibly across our two other Practices, Woodley Centre Surgery and ParksideSurgery.
You will work alongside our committed and supportive team of ClinicalPharmacists and Pharmacy Technicians and be part of a local Pharmacy Network.
Main duties of the job We are looking for a motivated and forward-thinking will provide specialist medicines management advice to GPs and other health professionals to promote the safe, cost-effective, and high-quality use of medicines in all prescribing decisions.
You will be a first point of contact for patients with medication queries.
The role also focuses on improving the repeat-prescribing process and relieving clinical workload pressures.Clinical supervision and mentorship will be provided.
We are looking for candidates who are enthusiastic and adaptable to change, with excellent clinical skills and a good level of competence in use of Candidates should exhibit good organisational skills and the ability to communicate effectively with a wide range of healthcare professionals, patients, families, and carers.
About us Wokingham North PCN comprises 3 GP surgeries with a total population of 38,000 patients and we aspire to be a progressive and innovative team, working collaboratively to share best practice and to delivery excellent clinical pharmacy services to our patients.
Job description Job responsibilities Reconcile the medications of patients whose careis transferred back to primary care in a timely and effective manner liaisingwith patients and other providers to ensure patients receive appropriatemedication on dischargeProactively engage with patients whose care hasbeen transferred to reduce potential readmission including identifying andrectifying unexplained variation Work with pharmacy service team to develop safe,effective and efficient systems for the repeat prescribing of medication atscale across multiple GP sites Work with pharmacy service team to develop andimplement systems to ensure the effective and continuous supply of medicationto high risk patients Work with pharmacy service team to develop andimplement systems to ensure safe and effective management of high riskmedication Work with pharmacy service team to develop andimplement changes to medicines in line with MHRA alerts, product withdrawal andother local or national guidance Provide feedback and seek advice from pharmacistfor patients where the post holder has clinical concerns around competence tosafely manage their medications Manage requests to prescribe medication fromspecialists in line with Berkshire West formulary and locally agreed guidelines Update patient medication records in line withincoming clinical correspondence Refer patients to their community pharmacist forsupport with using their medicines To provide advice to GPs, staff and patients inchanges to prescribing to support the improvement of prescribing safety,quality and cost effectiveness.
To respond to medication queries from patientsand staff in a professional manner referring to the appropriate clinician inaccordance with protocols and personal and professional boundaries.
Provide support to patients to maximise thebenefit from their medication Provide telephone support for patients withmedication queries Provide professional telephone and writtenadvice and support to patients and their carers To maintain full and complete records of allpatient contacts using appropriate clinical templates and coding Auditand risk stratification Participate in audit activities to optimise medicinessafety and the use of prescribing resource Feedback results of clinical audit activities in areasagreed with GP practice and PCN teams Make recommendations based on the outcomes of audit andshared learning activities OperationalPerformance Work collaboratively to help develop and promotea positive working culture, including involvement in developing, improving andpromoting the pharmacy service Ensure adherence to efficient administrativeprocesses within the pharmacy service PersonalContribution Maintain productive relationships encouragingthe giving and receiving of regular feedback to create and maintain a cultureof constantly seeking to refine and improve the service and learn together Engagement with patients, internal and externalstakeholders Engage with users of the service to understandpeoples experience of the service and to measure levels of satisfaction Responsibility for maintaining a record of ownpersonal and/or professional development Responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work Quality Effectively manage own time, workload andresources Support training and development ofadministrative staff to support pharmacy service in line with protocols andprocedures Work within risk management and health andsafety policies and procedures within GP practices and other providers Adhere to a robust process for recordinglearning events, complaints, accidents and significant events To provide support to assist with thedevelopment and management of any changes or new processes and systems thatneed implementing.
To carry out any other appropriate duties asdetermined by the organisation.
Confidentialityand Data Protection You may gain knowledge of a highlyconfidential nature relating to the private affairs, diagnosis and treatment ofpatients, information affecting members of the public, matters concerning staffand details of items.
Under nocircumstances should such information be divulged or passed to any unauthorizedperson.
This includes holding conversations with colleagues concerning patientsor staff in situations where the conversation may be overheard.
All patientidentifiable information must be handled in a way that is compliant with thelaw and respects patients right to privacy and confidentiality at all times.Breaches of confidence will result in disciplinary action which may involvedismissal.Equal Opportunities Our policies and practices aredesigned to ensure equality of opportunity in employment and service delivery.All staff are expected to comply with these policies and practices includingbut not limited to supporting the equality, diversity and rights of patients,carers and colleagues; acting in a way that recognizes the importance ofpeoples rights, interpreting them in a way that is consistent with practiceprocedures and policies, and current legislation; respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues and behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings, priorities and rights Useof new technologyWe will make use of computertechnology.
Staff should expect to use automated information systems in theirwork in order to improve quality and co-ordination of services, and to enablefaster and more accurate communication within and outside of the organisation.Healthand SafetyAll staff have a responsibility toperform their duties in such a way that accidents to themselves and to othersare avoided, and to cooperate in maintaining their place of work in a tidy andsafe condition, thereby minimising risk.
Employees will, therefore, refer anymatters of concern through their respective teams.
Similarly, it is eachpersons responsibility to ensure a secure environment and bring any breachesof security to the attention of their managers.
All staff are required to abideby all health and safety matters and keep up to date on Health and SafetyRegulations and legislation.
Trainingand Development All employees have a responsibilityto undertake statutory and mandatory training.
In accordance with the Trainingand Development Policy staff are expected to actively participate in theappraisal system and using this process to develop a Personal Development Plan.
Person Specification Qualifications Essential Qualifications and Experience Professional registration with GPhC BTEC/NVQ level 3 or equivalent in pharmaceutical sciences Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges Relevant theoretical and practical knowledge of Primary Care Networks, General Practice and evidence-based medicine Understanding of NHS long term plan and priorities relevant to primary care Awareness of systems to support management of patients in a primary care setting, delivering pharmaceutical input and support in the context of pathways of care and the business of the organisation(s) Awareness of funding systems to enable GP clinical pharmacist services to assist delivery of PCN and NHS priorities and requirements for financial balance and quality Good clinical pharmacy knowledge including terminology An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing Knowledge and understanding of pharmacy law, ethics and current legislation Able to maintain confidentiality Ability to use own initiative, discretion and sensitivity Desirable Evidence of continued professional development Experience Essential Computer literate with an ability to use the required GP clinical systems Able to analyse and interpret prescribing data Has attention to detail, able to work accurately, identifying errors quickly and easily Able to effectively manage allocated resources Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, whilst recognising peoples needs for alternative methods of communication An excellent understanding of data protection and confidentiality issues Works effectively independently and as a member of a team Flexible approach to meet service needs and ensure a stakeholder focused response Self-motivated and proactive Continued commitment to improve skills and ability in new areas of work Able to undertake the demands of the post with reasonable adjustments if required Independently mobile to be able to work across several sites and travel to meet with stakeholders Adaptability, flexibility and ability to cope with uncertainty and change Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others Excellent time keeping and prioritisation skills Desirable Excellent time keeping and prioritisation skills Ability to work under pressure Leadership qualities