Job Title: Onsite Support Engineer Location: Pfizer UK, Dorking Rd, Tadworth, KT20 7NY Support Hours: Monday to Friday, 08:00 17:00 (typical 7.5-hour working day) Work Location: Full-time onsite at Pfizer UK, Tadworth; occasional support at the Sandwich site, Ramsgate Road, Sandwich, Kent CT13 9NJ Hybrid Work: Not available Role Overview: We are seeking a highly customer-focused and enthusiastic Deskside Support Engineer to join our team supporting Pfizer UK.
The ideal candidate should have a passion for IT support, technical competence, and strong communication skills.
You will be providing on-site support for desktops, connected devices, and various infrastructure components, including network printers and server hardware, within a regulated environment.
Key Responsibilities: Provide comprehensive deskside support for end users in office environments on behalf of DXC.
Troubleshoot and resolve IT issues, ensuring timely and efficient solutions.
Maintain high standards of service quality and customer experience.
Take ownership of tickets escalated from the service desk, prioritizing and handling them effectively.
Collaborate with global teams and offshore support to resolve issues.
Document all activities in alignment with ITIL practices and contribute to the creation of Knowledge Base Articles.
Support IT infrastructure, including patching network points, troubleshooting printer and PC issues, and other general IT tasks.
Provide "Hands & Eyes" support in comms areas and data centers, assisting offshore teams with on-the-ground guidance.
Adhere to IT Asset Management policies and procedures.
Be flexible and willing to take on ad-hoc tasks, demonstrating a positive and problem-solving attitude.
Experience and Skills Required: Minimum 3 years of experience in a desktop support role.
Strong troubleshooting skills with both software and hardware.
Experience supporting Windows 10 and legacy Windows operating systems.
Knowledge of Microsoft Office suites, including Office 365.
Proficiency in network infrastructure (switches, routers, APs, patching).
Server hardware support experience, including racking and "Hands & Eyes" tasks.
Experience working in a regulated environment with ITIL service management processes.
Familiarity with printer hardware troubleshooting.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Willingness to support essential out-of-hours work when needed.
ITIL knowledge is preferred.
If you are looking for an opportunity to work in a fast-paced and regulated IT environment, we encourage you to apply for this role ADZN1_UKTJ