Personal Health Budget Team Leader

Job summary BLMK ICB is an exciting new organisation putting the needs of communities at the heart of our commissioning arrangements, by working with local partners across health social care and the third sector.
We are currently looking to recruit an enthusiastic and motivated full-time PHB Team Leader to be part of the Personal Health Budget team.
The post holder will play a key role in supporting the Personal Health Budgets service across the BLMK area.
The post holder will support the PHB Manager and PHB Team in providing a strong business and administrative function, ensuring compliance with national and local policies and operating procedures.
It is a key role in the department, working with commissioners and case managers to ensure effective application and management of PHBs, delivering benefits to clients and value for money to the organisation.
The successful applicant will possess a high level of knowledge and experience in working with Microsoft Office applications/general administration duties and be able to demonstrate knowledge of Personal Health Budgets or willing to learn.Previous applicants need not apply.
Main duties of the job The postholder is required to: Responsible to the PHB Commissioning & Transformation Manager for ensuring that the team performs effectively in supporting the responsibilities of the ICB to the delivery of PHBs.
This includes line management of some Administration Officers.
Delivering an effective and competent level of administration within the PHB team, promoting good customer service and effective working relationships.
Responding to and resolving routine and specialist PHB enquiries in a pleasant and helpful manner, communicating relevant information as appropriate and escalating as required.
About us We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people's differences.
We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours.
We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential.
We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic.
We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.We are happy to discuss flexible working options for all roles.We operate a Carer friendly working environment that is supportive and inclusive.
We actively encourage Carers to self-identify themselves.We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview.
Please inform us of any adjustments you may require.
Job description Job responsibilities The postholder is required to: Responsible to the PHB Commissioning & Transformation Manager for ensuring that the team performs effectively in supporting the responsibilities of the ICB to the delivery of PHBs.
This includes line management of some Administration Officers.
Delivering an effective and competent level of administration within the PHB team, promoting good customer service and effective working relationships.
Responding to and resolving routine and specialist PHB enquiries in a pleasant and helpful manner, communicating relevant information as appropriate and escalating as required.
Providing financial support to the department by resolving finance/invoice queries Producing performance reports as agreed with the senior team to meet ICB and NHSE needs, and to be point of focus for FOI requests Contributing to performance improvement, supporting the senior team in identifying areas for development and contributing towards those improvements Supporting delivery and development of standard operating procedures and processes within the team, highlighting instances where these need to be reviewed or amended for continuous improvement Coordinate the PHB planning process with health professionals, client and family/carers where appropriate.
Monitor of quarterly financial expenditure and escalating concerning or urgent issues appropriately.
Working with members of the team to develop and implement project data collection systems that will provide accurate and timely data Supporting the Systems Manager with ongoing improvement projects offering feedback and statistics in support of these Helping to ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, escalating to the line manager when appropriate.
Encouraging the effective communication of information within the team Responsible for organising meetings for the department and where required taking minutes and planning any administrative work in support of this.
Contributing to the preparation of correspondence and papers for these meetings as directed by the Systems Manager Responsible for accurate and timely inputting, and maintaining of data on data systems, together with the associated correspondence, ensuring standard operating procedures are applied at all times Acting as a role model for staff within the service and an ambassador to external partners Person Specification Flexibility Essential Ability to travel to other sites within the BLMK area Desirable Able to work outside of traditional office hours on occasion.
Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Experience/Qualifications Essential Demonstrable experience of working in a large complex organisation.
Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Knowledge of administrative procedures, project management or information analysis Experience of line management within a busy office environment Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Understanding of Confidentiality and Data Protection Act.
Desirable Experience of working within the NHS.
Knowledge of a personalised care approach & a working knowledge of the personal health budgets process.
Organisational Skills Essential Ability to manage competing priorities in a busy and changing environment Desirable Project management skills Communication Skills Essential Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills Desirable Ability to pull together comprehensive draft reports, data and letters Management Skills Essential Skills for managing aspects of projects ensuring they meet financial targets.
Other Essential An ability to maintain confidentiality and trust Professional, calm and efficient manner Commitment to continuing professional development Positive and flexible approach to work