Pensions Governance Vp - Idrp'S

Pensions Governance VP - IDRP's London or Glasgow 6 Month FTC (with potential to extend) As a VP Pensions Governance you will be responsible for managing the resolution of complex member queries, complaint cases, IDRPs and Pension Ombudsman cases, including drafting responses to members and the Pensions Ombudsman.
Evaluative judgement and analytical skills are essential along with excellent written and verbal communication skills to present complex issues in a concise and readily understood form and to engage with a diverse range of stakeholders.
The role holder should be well informed and considerate in reviewing challenges (financial, ethical, regulatory, policy) posed and be able to prove rationale for recommendations / decisions.
Strong attention to detail, and a real commitment to delivering high quality outputs is required.
Self-motivated, resourceful, organised and proactive with a proven capability to deliver to plan.
You will be working with a professional in-house pensions team and their advisers and you have the opportunity to shape how we evolve our approach to addressing member complaints and we better manage member expectations.