Pcn Project Support Officer

Job summary We are seeking a proactive and detail-oriented Project Support Officer to join our dynamic team at Leicester City South Primary Care Network (PCN).
This is a unique opportunity to work across five innovative GP practices within the vibrant and diverse Leicester City South locality.In this role, youll play a pivotal part in driving forward impactful projects and services, ensuring cohesive and high-quality patient care.
If youre passionate about healthcare transformation and looking for a role where your contributions directly benefit the community, this is the perfect opportunity for you!
Main duties of the job As a Project Support Officer, you will support key projects and services across the Leicester City South PCN, ensuring smooth operations and effective delivery.
Your responsibilities will include providing project and administrative support, managing data and reporting processes, and collaborating with clinicians and stakeholders to enhance patient care.This role offers a blend of hands-on project involvement, data analysis, and administrative duties, making it ideal for someone organised, analytical, and passionate about improving healthcare services.
Please refer to the attached Job Description for more details.
About us At Inclusion Healthcare, were all about making a real difference in peoples lives.
As a not-for-profit Community Interest Company, every resource we have goes directly into providing care for those who need it most.
Since the beginning we have been at the heart of Leicesters community, offering innovative and compassionate healthcare to underserved groups like the homeless and asylum seekers.Our values: Efficiency, Partnership, Compassion, Quality, and Respect, guide everything we do.
Were proud to have been rated Outstanding by the Care Quality Commission, a reflection of the dedication and teamwork that goes into our work every day.
As an employer, we aim to create a supportive, inclusive environment where everyone feels valued and encouraged to grow.For this role, while youll be employed by Inclusion Healthcare and youll also work closely with the five practices that make up the Leicester City South Primary Care Network (PCN).Together, these practices share a vision of delivering high-quality, joined-up care to the diverse communities of Leicester City South.Joining us means becoming part of a forward-thinking and collaborative team, working on projects that truly matter.
Job description Job responsibilities About UsLeicester City South PCN is a collaborative network of five practices located across the vibrant and diverse Leicester City South locality: The Hedges Medical Centre: Pasley Rd, LE2 9BU Inclusion Healthcare: 45 East Bond Street, LE1 4SX Assist Practice: 45 East Bond Street, LE1 4SX Saffron Health: 509 Saffron Ln, LE2 6UL Sturdee Road Health & Wellbeing Centre: 182 Sturdee Road, LE2 9DBOur practices are committed to delivering exceptional healthcare services and fostering innovation in primary care.
This is a unique opportunity to join a forward-thinking team making a tangible impact on the health and wellbeing of our community.
The successful candidate will be required to work across all five practices, ensuring a cohesive and consistent approach to patient care across the network.Job PurposeThe role of the PCN Project Support Officer will support various services and contractual requirements run within the PCN, including specific project work, and standing administrative responsibilities.
They will also assist the PCN Management Team in maintaining robust data collection and reporting processes and ensure compliance with relevant procedures and policiesOperational ResponsibilitiesProject Support Provide project support for existing and future projects of LCS PCN Support the Enhanced Access Service Develop and run searches on SystmOne clinical system Undertake data analysis and assist with a range of services evaluation monitoring Engage with relevant clinicians for the services and stakeholder practices of the PCN Assist the PCN Management Team with collation and production of project and service documentation, including reports and presentations Develop and maintain databases and systems for monitoring and evaluation Engage with the PCN practices to present findings, recommendations and to deliver actions agreed Support training of staff as appropriate to improve service outcomesAdministration Tasks Support the administrative tasks of services and PCN DES contract delivery that includes appointment and referral management for patients Provide administrative support to the PCN Board, including agenda setting, room booking, informing people of their follow-up action points Support the PCN Management Team in the day to day running of the PCN, ensuring compliance with relevant policies and procedures Responsible for developing and maintaining systems for storage and retrieval of information, ensuring information is accessible to other members of the PCNCommunication and RelationshipsThe PCN Project Support Officer should recognise the importance of effective communication within the team.
They will be required to maintain constructive relationships with a broad range of internal and external stakeholders.
This includes, but is not limited to: Participating in relevant internal and external working groups Working collaboratively across organisationsPersonal/Professional DevelopmentThe PCN Project Support Officer will take responsibility for their own development and learning and will participate in an annual performance appraisal to review the individuals performance against agreed targets.IM&TIn accordance with the Practice protocols, policies and procedures, the PCN Project Support Officer will comply with all information management and information technology protocols and systems.LocationThis role will require regular travel amongst the PCN member practices and business meeting locations within the LCS locality.Note: This job description may be reviewed in the light of changing organisational and service needs.
Any changes will be fully discussed with the post-holder.
The post-holder may also be required to carry out other work appropriate to the grade of the post.Person SpecificationQualifications and Experience Evidence of a sound education to A level standard or equivalent Evidence of a commitment to continuing professional development Significant experience in an administrative and project support role Experience and success of communicating with people Experience of working in teams; able to promote teamwork Working in a computer environment Good understanding payment reconciliation Quality improvement experience Project management experienceKnowledge and Understanding Relevant knowledge of Primary Care Networks, General Practice and the wider Health and Social Care policies An appreciation of the NHS agenda and Government targetsSkills and Competencies Computer literate with an ability to use SystmOne (desirable) and Microsoft office packages (essential) Understand the aims of current healthcare policy within the PCN Able to analyse, interpret and present data Has attention to detail, able to work accurately Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience An excellent understanding of data protection and confidentiality issuesAttributes Works effectively independently and as a member of a team Continued commitment to improve skills and ability in new areas of work Self-motivated and proactive Able to undertake the demands of the post with reasonable adjustments if required Independently mobile to be able to work across several sites and travel to meet with stakeholders Adaptability, flexibility and ability to cope with uncertainty and change Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks Excellent time keeping and prioritisation skillsGeneralThe postholder will: Develop a culture that promotes equality and values diversity.
The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candor are observed and upheld in all working practices.
The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Lead.
The posy holder will be required to travel across sites and work across the member practicesEquality and DiversityThe post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQualityThe post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Person Specification Qualifications Essential Person Specification Qualifications and Experience Evidence of a sound education to A level standard or equivalent Evidence of a commitment to continuing professional development Significant experience in an administrative and project support role Experience and success of communicating with people Experience of working in teams; able to promote teamwork Working in a computer environment Good understanding payment reconciliation Quality improvement experience Project management experience Knowledge and Understanding Relevant knowledge of Primary Care Networks, General Practice and the wider Health and Social Care policies An appreciation of the NHS agenda and Government targets Skills and Competencies Computer literate with an ability to use SystmOne (desirable) and Microsoft office packages (essential) Understand the aims of current healthcare policy within the PCN Able to analyse, interpret and present data Has attention to detail, able to work accurately Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience An excellent understanding of data protection and confidentiality issues Attributes Works effectively independently and as a member of a team Continued commitment to improve skills and ability in new areas of work Self-motivated and proactive Able to undertake the demands of the post with reasonable adjustments if required Independently mobile to be able to work across several sites and travel to meet with stakeholders Adaptability, flexibility and ability to cope with uncertainty and change Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks Excellent time keeping and prioritisation skills Desirable Person Specification Qualifications and Experience Evidence of a sound education to A level standard or equivalent Evidence of a commitment to continuing professional development Significant experience in an administrative and project support role Experience and success of communicating with people Experience of working in teams; able to promote teamwork Working in a computer environment Good understanding payment reconciliation Quality improvement experience Project management experience Knowledge and Understanding Relevant knowledge of Primary Care Networks, General Practice and the wider Health and Social Care policies An appreciation of the NHS agenda and Government targets Skills and Competencies Computer literate with an ability to use SystmOne (desirable) and Microsoft office packages (essential) Understand the aims of current healthcare policy within the PCN Able to analyse, interpret and present data Has attention to detail, able to work accurately Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience An excellent understanding of data protection and confidentiality issues Attributes Works effectively independently and as a member of a team Continued commitment to improve skills and ability in new areas of work Self-motivated and proactive Able to undertake the demands of the post with reasonable adjustments if required Independently mobile to be able to work across several sites and travel to meet with stakeholders Adaptability, flexibility and ability to cope with uncertainty and change Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks Excellent time keeping and prioritisation skills