Pcn Care Coordinator (Ehch)

Job summary The Care Co-ordinator (EHCH) plays a crucial role in supporting the delivery of high-quality care within theLincoln Healthcare Partnership Primary Care Network Enhanced Health in Care Homes Team.
This role ensures the smooth processing of medicationrequests, coordinates communication within the team, supports service improvementinitiatives, and facilitates effective care planning and documentation.
The Care Co-ordinator (EHCH) will engage in both administrative and face-to-faceduties, including supporting virtual ward rounds, maintaining care records, andparticipating in multi-disciplinary team (MDT) meetings.
Main duties of the job Working alongside the EHCH team to:Attend Multi-Disciplinary Team (MDT) meetings to contribute to patient care discussions.Act as a point of contact for the MDT, providing updates and information as required.Assist in the coordination and follow-up of actions agreed during MDT meetingsUndertake face-to-face visits to care homes as required, including obtaining patient observations and taking blood samplesBuild strong working relationships with care home staff and residents, ensuring a person-centred approach to careProvide support and information to patients, families, and carers as needed.Complete and maintain hospital care plans and ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) forms, ensuring they reflect the current needs and wishes of patients.Work closely with clinicians and care home staff to ensure care plans are up to date and accurately reflect patients' care requirements.Ensure all documentation complies with organisational and regulatory standards.Monitor various communication channels to ensure timely responses and follow-up actions.Triage incoming queries and concerns, directing them to the appropriate clinician or team member.Keep accurate records of all communications and actions taken for audit purposes.
About us Lincoln Healthcare Partnership (LHP) PCN is made up of two practices based in central Lincoln with a patient population of just under 40,000 people.
The population of the LHP PCN has a higher percentage of working age adults and includes a high number of Lincoln University students as we run a practice on the University campus site.
We have a smaller than average number of older residents and we also manage a number of care homes based in central Lincoln.Primary care networks (PCNs) form a key building block of the NHS bringing general practices together to work at scale.
Building on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home.Being a city centre PCN with a younger than average population along with a higher level of deprivation and prevalence of mental health than the Lincolnshire average which influences our health care needs and the associated service provision.
Job description Job responsibilities Job Purpose:The Clinical Care Co-ordinator plays a crucial role in supporting the delivery of high-quality care within the LHP PCN EHCH Team.
This role ensures the smooth processing of medication requests, coordinates communication within the team, supports service improvement initiatives, and facilitates effective care planning and documentation.
The Clinical Care Co-ordinator will engage in both administrative and face-to-face duties, including supporting virtual ward rounds, maintaining care records, and participating in multi-disciplinary team (MDT) meetings.Key Responsibilities:1.
Processing Medication Requests: Manage and process monthly medication requests from the care home, ensuring accuracy and timeliness.
Liaise with care home staff, pharmacies, and healthcare providers to resolve any medication-related queries or issues.
Maintain accurate records of medication requests and changes, ensuring compliance with relevant regulations and standards.
2.
Administrative Duties: Record decisions made during virtual ward rounds, ensuring comprehensive and accurate documentation.
Maintain and update patient records, care plans, and other documentation as required.
Manage communication streams, including emails, phone calls, and messages, triaging them to the appropriate person or team member.
Provide administrative support for the team, including scheduling meetings, preparing agendas, and taking minutes.
3.
Monitoring and Triage: Monitor various communication channels to ensure timely responses and follow-up actions.
Triage incoming queries and concerns, directing them to the appropriate clinician or team member.
Keep accurate records of all communications and actions taken for audit purposes.
4.
Facilitating Service Improvement Projects: Assist in the planning and implementation of service improvement projects to enhance patient care and streamline processes.
Collaborate with team members to identify areas for improvement and contribute ideas for change.
Support data collection and reporting for ongoing projects and initiatives.
5.
Care Planning and Documentation: Complete and maintain hospital care plans and ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) forms, ensuring they reflect the current needs and wishes of patients.
Work closely with clinicians and care home staff to ensure care plans are up to date and accurately reflect patients' care requirements.
Ensure all documentation complies with organisational and regulatory standards.
6.
Face-to-Face Duties: Undertake face-to-face visits to care homes as required, including obtaining patient observations and taking blood samples.
Build strong working relationships with care home staff and residents, ensuring a person-centred approach to care.
Provide support and information to patients, families, and carers as needed.
7.
Participation in MDT Meetings: Attend Multi-Disciplinary Team (MDT) meetings to contribute to patient care discussions.
Act as a point of contact for the MDT, providing updates and information as required.
Assist in the coordination and follow-up of actions agreed during MDT meetings.
Person Specification Qualifications Essential * Full clean driving licence * Experience in an administrative or care coordination role, preferably within a healthcare or social care setting.
* Strong organisational skills, with the ability to manage multiple tasks and prioritise workload.
* Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.
* Proficient in using IT systems and software, including electronic patient record systems and Microsoft Office.
* Ability to accurately record and maintain information and documentation.
* Understanding of confidentiality and data protection principles.
Desirable * Experience in processing medication requests and liaising with pharmacies.
* Experience in collecting patient observations and taking blood samples (phlebotomy training desirable).
* Knowledge of care planning, ReSPECT forms, and the role of MDTs in patient care.
* Experience in facilitating or contributing to service improvement projects.