Job summary Seisdon Primary Care Network arelooking for a dynamic and enthusiastic Business Support Manager to join ourPrimary Care Network.
The Business Support Manager will workwith the Digital and Transformation Lead in the effective management of the PCNteam and the overall operational management of the PCN.
They will managethe day-to-day operations of the PCN, including managing staff and physicalresources.
The PCN Business Support Manager will be responsible for thedelivery of the PCN DES including delivery of targets associated with the PCNInvestment and Impact Fund requirements and instrumental in progressing its PCNdevelopment plan.
This role will work closely with other Senior Management Teammembers and develop strong relationships with local partner organisations.We are seeking a dedicated individualwho can bring reliability and flexibility to a new position.
Main duties of the job The Business Support Manager will work closely with the Digital andTransformation Lead focusing on current service models, IT, HR and adminprocesses, identify challenges, agree priorities for improvement, and supportingdelivery.
(please see Job Description for a more in depth details) About us Seisdon PCN is a collaboration of eight practices serving apopulation of just over 50,000 patients across eight sites in Wombourne,Claverley, Perton, Codsall, Bilbrook and Featherstone.Our PCN works together to deliver high quality primary careservices, at scale, for our registered patients.
We are passionate about theNHS and the essential role that primary care plays in the wider healthcaresystem.Seisdon PCN currently has a strongly embedded team of ARRSstaff: Pharmacists, Adult Mental Health Practitioners, First ContactPractitioners, Paramedics, Social Prescriber, Health and Wellbeing Coach, CareCoordinators, Student Nurse Associate and GPN.
We expect the post holder towork very closely with the ARRS team to help develop and promote their servicesto both patients and staff.This is an exciting time to join us and be part of thedevelopment of new, improved, and innovative services across Seisdon PCN.
Job description Job responsibilities Be responsible for the management of operationalprocesses of the PCN and for the development of Standard Operating Proceduresfor PCN servicesBe responsible for managing PCN physicalresources Lead the management and delivery of the PCN DESrequirementsHelp develop strategies to progress the overalldevelopment of the PCN, with reference to the Maturity Matrix and the PCNDevelopment PlanSupport the PCN Clinical Director and DTL inidentifying projects and necessary workstreamsImplement projects and pathwaysContribute to the development of key performanceindicators for the successful assessment of individuals and work stream success Have a good understanding of CQC and otherregulatory requirements and ensure PCN complianceAnalyse service specification, performanceindicators and data collection requirements to inform design for new PCNservicesCollate feedback / analysis data on behalf ofthe PCN to report to the commissioners and other organisations as requiredKeep up to date with relevant national policies,including but not limited to PCN Directed Enhanced Service Specification,Investment & Impact Fund, QoF, Local Commissioning FrameworkTo monitor and check the accuracy of submissionsfor PCN Enhanced Services and contractual requirements and ensure that allclaims are submitted on a monthly and quarterly basisWith support from the Finance Manager, ensurethat the PCNs physical and financial resources are managed and maintained formaximum effectivenessEnsuring financial risks are recognised andappropriate action takenMonitoring expenditure and identifyingsignificant deviations from the planPlanning and monitoring income and cash flow toensure that income is maximisedEnsuring all claims are submitted in good timeand payment made and received Person Specification Experience Essential Must have active experience working in Primary care using Emis Web on a daily basis & provide evidence/ability to be able to run searches and data set runs using Emis Web.
Ability to work on own initiative and organize workload, allocating work as necessary; Used to working in a busy environment; Adaptability, flexibility and ability to cope with uncertainty and change.
Ability to deliver a vision and a willingness and drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes; Self-motivation and forward-thinking approach; Excellent organisational, management and planning skills, IT skills and communication skills; Ability to implement and manage change effectively.
Desirable Experience using Ardens would be an advantage Qualifications Essential Educated to degree level or equivalent practical experience Desirable Management - Leadership qualification Knowledge and skills Essential Knowledge of primary care networks and collaborative ways of working Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative Ability to plan and manage multiple workload priorities and meet deadlines Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands Effective time management skills and able to work effectively under pressure and within strict time constraints Exceptional organisation and administrative skills Competent in advanced use of MS Office applications and Outlook Excellent communication skills (written and oral) and strong influencing and persuasion skills Able to communicate with a wide range of people at all levels of organisations Problem solving and analytical skills Desirable Competent in working with and presenting to large groups