Company DescriptionAs a Payroll Advisor you will be part of a team responding to up to 1,000 queries per week, via phone, email and in house case management software, offering a first-class customer service.
As a member of Payroll you will part of an industry leading finance team, standing shoulder to shoulder with the business, guiding decision-making through insight that drives action whilst always championing processes that protect the business and make it easier to get the job done.
**Please be aware this is a 12 month fixed term contract**Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality.
We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today.
Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience.
Additional InformationWe're all about rewarding our team's hard work, that's why…You'll receive a competitive salary, pension contribution as well as:The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.Free employee assistance program – mental health, well-being, financial, and legal support because you matter!Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
– so you can enjoy a weekend away without breaking the bank.Refer a friend – who do you know who could be interested in a new role?
When they are placed, you could earn £1,500 for referring them!Wagestream – access your wage before payday for when life happens.Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…Job DescriptionYour role as Payroll AdvisorAnswer phone calls within agree timescales and provide answers to basic queriesRespond to emails within two working days and provide answers to basic queriesFill in forms and provide information from third parties inc. government agencies within agreed timescalesTo assist with any ad-hoc project work as requiredTo complete basic payroll processing as requiredWhat you'll bring… 1 year high-volume, front facing customer service experience, either face to face or via telephoneGood level of IT literacyGood numeric and literacy skills.
GCSE Maths and English (A*-C) or equivalent are essential, further education is desirableGood interpersonal skills and delivery of customer service with proven experience of dealing with a wide variety of customers on the telephone.
The ability to communicate at all levels of the businessAbility to prioritise work and work to deadlinesProven team player with high levels of integrity, confidentiality, and discretionOrganised, methodical, self-motivated, and committed to providing quality serviceAbility to react positively to sudden and unexpected changes in demand; a "can-do" attitude