Payments & Refunds Administrator - Leeds - ARD1054183Purpose of the RoleThis exciting hybrid opportunity has arisen to join our Client Money team in Leeds.This is an opportunity for an enthusiastic, organised, process driven individual who has strong attention to detail, who can manage their own time and workload.The new and modern office is in Leeds city centre approx.
10 minutes' walk from the train and bus station and along a bus route.What you will doThis is an overview and not an exhaustive list of responsibilities.
Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more.Work with your manager to set and achieve yearly objectives.
Manage your own workload to ensure work is completed to the agreed Service Levels (SLAs) and quality standards.Communicate and build relations with other IBA departments and internal Brokers and businesses to investigate and resolve any queried transactions to avoid further delays.Be proactively involved and support continuous improvement and lean initiatives.Perform reconciliation and process activities across one or more of the following disciplines: Client & Insurer Payments, Payaways (intermediary payment processes).Support audit requests for information and process walk-through exercises.Ensure we are fully compliant within FCA regulations.Who we are looking forThis is an opportunity for a talented, dynamic individual, with a willingness to learn and develop new skills.
The below is a list of traits that we think would suit the role, however this is by no means an exhaustive one.Attention to detail.Excellent organisational skillsThe ability to use own initiative as well as work within a team environment.The mindset to be adaptable, embrace change and respond positively.Strength to work under pressure.Skills to build relationships and influence stakeholders.Has worked with finance or money in the past.Insurance broking environment experience (desirable).In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing.
Some of the other benefits are:Holiday entitlement of 26 days plus bank holidaysOpportunity to progress your career across the entire Ardonagh familyAward-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospectsPension scheme for when you feel it's time to retire24-hour Employee Assistance support for you and your family's physical and mental wellbeingCorporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much moreOne day paid volunteering to give back to our communitiesArdonagh Community Trust (ACT) - raising funds for charity with donation matching in your local communityThe Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.