Payments Administrator

Customer Payments Administrator Glasgow - Hybrid working 12 months contract Job Purpose: As a Customer Payments Administrator in the Customer Finance Team you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way they work to make the payment journey for the Company's Customers an enjoyable experience.
Will be working in a back office team of 4 administrators reporting to the Payments Ops Manager, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas.
You will be required to accurately manage high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.