Patient Safety Incident Team Administrator

Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment.
We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating.
NELFT has sites across North East London, Essex, Kent and Medway.
We provide community and mental healthcare services to adults and children within these areas.The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities.
We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients.
We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation.
Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.Find out more about NELFT careers and what makes our Trust a great place to work, in this video Job overview An opportunity has arisen within the Quality and Patient Safety directorate for an experienced administrator to join the Patient Safety Incident Team (PSIT) .
The successful candidate will provide administration to the Patient Safety Incident Team and the day-to day administration of the patient safety incident reporting process.The post offers applicants the exciting opportunity to develop a widespread knowledge of the patient safety processes and systems within in NELFT.We are looking for an organised, motivated and enthusiastic administrator with an interest in patient safety.
The successful candidate will have first class Incident Reporting (Datix/ InPhase), Word and Excel skills, minute taking and diary management skills with and the ability process data and reports.
The post holder will require a flexible approach along with the ability to remain positive and constructive under pressure and an ability to maintain confidentiality and handle sensitive/distressing information discreetly.
Main duties of the job The main responsibilities of the post are: Communicate effectively with staff at all levels in the organisation regarding the patient safety incident reporting and investigation process.Through effective communication and high quality work, to develop key working relationships with staff at all levels in the organisation.Provide reports internally and externally within agreed timescales as required.To negotiate with all stakeholders both within the organisation and externally with the ICB regarding reports and compliance with reporting requirements.To be able to handle exposure to very distressing or emotional information contained within initial alerts and completed reports.
Working for our organisation Starting with NELFTNELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust.
All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.
As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes.
The induction will be held at our head office in Rainham, Essex.
Probationary PeriodThis post will be subject to a probationary period.
Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area SupplementThis post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011) COVID-19 VaccinationWe continue to encourage all staff to ensure that they have been double vaccinated and received their booster.
We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
We reserve the right to close this vacancy early should sufficient applications be received.
Detailed job description and main responsibilities The post holder will achieve this by providing administrative support to the patient safety incident team ensuring compliance with local and national guidance.
The post holder will achieve this by providing effective front of house service and administrative support to the patient safety incident team.
This will involve dealing with general queries from the public, either face to face, over the phone and include booking appointments.
Acting as the first point of contact for enquiries from all staff regarding patient safety incidents.The post holder will consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.The post holder with maintain accurate records of all investigations and ensure the clinical incident reporting system and Strategic Executive Information System are updated as required.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust.
We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification.
Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification Administrative experience Essential criteria Previous experience in working in administrative capacity within the NHS Able to demonstrate Trust values Essential criteria Able to demonstrate Trust values Experience Desirable criteria Experience working with incident investigations Communication Essential criteria Experience of excellent communications skills and dealing with challenging/ distressing and sensitive information BenefitsWe believe in bringing your authentic and best self to work, in order to deliver the best care to our patients.
We are committed to supporting our employees holistically.
Here is a snapshot of what is on offer at NELFT: A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers.
This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.