Registered office address: 9 Appold Street, London, EC2A 2AP.
Registered in England and Wales ICSG Ltd trading as Acacium Group Company registration number 7268397 Modern Slavery Act Gender Pay Gap Patient referral coordinator Xyla Healthcare Services (part of Acacium Group) Leeds, hybrid Full time, 3 Months Fixed Term Contract (37.5 hours per week) £22,063 per annum, plus performance bonus and excellent benefits Unlock your potential… Xyla, part of Acacium Group, is an integrated healthcare solution that improves people's lives and alleviates the demands of the UK healthcare system.
Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.
As a patient referral coordinator, you will play a crucial role in managing the administrative aspects of care for adults, children, and young people, ensuring the seamless operation of our services.
Your dedication to providing an outstanding patient experience will drive you to perform tasks with precision and accuracy.
You will consistently exhibit professionalism and care when interacting with patients via phone and email.
You will be coordinating with various stakeholders, including clinicians, patients, and managers within Xyla.
Our mental health support team provides a wide range of mental health services to support the NHS and local authorities across the UK.
Our goal is to make sure everyone gets the help they need quickly and easily.
We provide people with adult digital mental health support, children and young people digital mental health support, group mental health support and mental health assessments.
Every day you will… Process Children and Adult referrals with a high level of accuracy and attention to detail.
Work with large volumes in a timely and accurate manner.
Be the first point of contact for all patients and parents and action queries in a timely manner whilst going above and beyond to deliver excellent patient experience at every opportunity.
Liaise with GP surgeries/ health care professionals for onward referrals.
Communicate regularly with all key stakeholders including clients, patients and team members, ensuring they are kept up to date on any necessary information at all times.
Work alongside internal staff to facilitate the smooth induction of therapists when required.
Update patient records on the system in a clear, concise yet informative tone.
What's in it for you?
Dedication to developing you and your career through our dedicated Employee Development Programme Opportunities to enhance your experience and skillset by moving across a global organisation Unlimited learning & development opportunities at your fingertips- including fully funded qualifications!
Flexible working model with opportunities to work from home Gym Flex- discounted gym memberships, UK-wide!
Regular events and incentives Discounted Tastecard membership Reward portal offering discounts on bars, restaurants, shops and cinemas!
Free Flu Vaccinations, Health Assessments, Dental Insurance, Life Assurance, Critical Illness Cover and Private Medical Insurance J oin us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.
Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.
We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!
To thrive in this role, you must have… Previous experience in an office-based customer/administration role Excellent IT Skills - proficiency in Microsoft packages, mainly Excel and Outlook A genuine interest and passion for healthcare and mental health Our Inclusion Commitment We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First.
We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.