Job summary Patient Pathway Manager for Integrated Medicine A (Audiology, Renal and Sexual Health)Please note, this position does not include visa sponsorship.To support the Integrated Medicine A Directorate Management Team (Clinical Director, Matron and Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.The Manager will provide senior support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.The Patient Pathway Manager has delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
Main duties of the job The post holder leads the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.The Manager will oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered.
The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets.
The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Service manager / Directorate Manager.
About us The town of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton.
With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities Please see job description attached for the Patient Pathway Manager role which will provide further details of the main responsibilities .
Person Specification Education/Qualification education, qualifications, Registration requirements.
Essential Educated to degree or equivalent experience/qualification Desirable Management qualification or business qualification or equivalent experience Previous Experience paid and unpaid relevant to the post.
Essential Supervisory experience of administrative staff Understanding of patient priorities and performance targets Understanding of Primary Care, GP and community services Desirable Experience of implementing change Experience of using full range of IT/Patient data systems Skills, Knowledge, Abilities Essential Advanced use of EPR with the ability to interrogate the system The ability to respond in a flexible manner to competing demands of the service, teams and individual workload Sets high standards of communication and customer care for self and others Desirable Change management skills