Job summary Join Our Team as a Patient Navigator at The Light Surgery, Leeds!
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems?Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day?
If so, wed love to hear from you!Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position.
Applicants must have the right to work in the UK at the time of their application.
Main duties of the job At The Light Surgery, we focus on delivering outstanding care within a supportive and innovative team.
If you are passionate about making a positive impact in Primary Care, we would love to hear from you.
The Light Surgery is seeking a Patient Navigator, to join our welcoming administrative team.
In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care.
We understand how important your role is and will value your contributions every step of the way.
This is a part time job (30 hours per week).
Note: She shifts available are Monday, Thursday and Friday from 8 am till 6:30 pm.What Were Looking ForA confident communicator with a friendly, patient, and professional attitude.Someone who can handle a fast-paced, demanding environment with ease.Prior experience in healthcare or administrative roles is desirable, but not essential.
Full training will be provided.
About us OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities.
Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'.
We are committed to NHS values and reducing health inequalities.
OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care.
We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
OneMedicalGroup is committed to promoting equality of opportunity for all job applicants.
Throughout the recruitment process we want all candidates to be able to be at their best.
If you would like to discuss the support options available during the recruitment process please email: .
Job description Job responsibilities Key Responsibilities Welcoming patients and visitors, managing check-ins, and providing appointment information.
Answering phone calls and handling patient inquiries with empathy and professionalism.
Scheduling and managing appointments using our system.
Processing prescription requests from patients and pharmacies.
Handling patient queries in person, over the phone, and via email.
Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
Keeping the reception area tidy and ensuring smooth handovers for colleagues.
Completing administrative tasks such as patient registrations and updates.
What Youll Bring Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Attention to detail and a high level of accuracy in handling patient information.
Confidence in using IT systems and basic office software.
Prior experience in a healthcare or administrative role is desirable but not essential.
About The Light Surgery The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre.
The majority of our patients are young professionals and families.
Working at The Light Surgery is busy, challenging, and rewarding.
Our team is friendly, forward-thinking, and supportive.
The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds.
The complex features a cinema, gym, and numerous restaurants.
The ground floor offers car parking, and The Light staff are eligible for discounted rates.
System used: SystemOne Why join us?
Our Benefits; NHS Pension with Employer Contribution 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity;Maternity / Paternity Support;Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme Continued personal and professional development 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible.
Person Specification Skills and Knowledge Essential Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Attention to detail and a high level of accuracy in handling patient information.
Confidence in using IT systems and basic office software.
Prior experience in a healthcare or administrative role is desirable but not essential.