Job summary As a Patient Flow Co-ordinator at our Minor Injuries Unit (MIU) in South Gloucestershire, you will be supporting the communication of complex and sensitive information.
You will need to adapt your style of communication according to need and situation.
You will be required to have problem solving skills, be able to manage expectations and use your judgement.
You will support the MIU Administrators to deliver day-to-day administrative duties, ensuring that all administrative work is completed as required with accuracy and within set timeframes.
Supporting performance reporting and collection of data for audits and CQC will form a key part of the role.
You will also be required to communicate effectively and efficiently with all levels of management and staff, always displaying a high level of tact and diplomacy and processing sensitive information confidentially.
Hours & Working Pattern: hours per week, which equates to 45 hours over a rolling 4 week rota.
Week one - Tuesday 12:45 to 20:45 and Friday 12:45 to 20:45 Week two - Saturday 07:30 to 15:30 Week three - Saturday 07:30 to 15:30 and Sunday 12:45 to 20:45 Week four - Wednesday 07:30 to 15:30 Above hours may be liable to change alongside service requirements.
Main duties of the job Booking patients into the unit using the Adastra computer system, applying an initial priority to each individual according to their illness / injury and in line with the signs and symptoms training.
Using own initiative to change the priority of patients within the waiting room, alerting the Senior Clinician to any required changes.
Maintain safe patient numbers within the department waiting room, ensuring that additional space is used once maximum patient numbers have been reached.
Maintain oversight of patients within the waiting room and external spaces.
Use a range of media to communicate with others, including face to face, telephone, email, letter and conference calls.
Provide a point of contact for the service (including patients, carers, healthcare professionals and other external partners), responding to requests for information and signposting as required.
Answering the telephone within a timely manner and acting in a professional manner on all occasions.
Provide routine administrative support for the unit, maintaining confidentiality at all times.
This might include (this list is not exhaustive): email, telephone calls, scanning, typing, filing / disposal of sensitive material.
Ensure relevant information is inputted onto IT systems with a high level of accuracy (systems include: EMIS and Adastra (patient record systems), Electronic Staff Record (ESR), WAP and supply chain ordering).
About us Ever dreamt about a career that sparks excitement and fosters your professional growth?
Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.We welcome and encourage all applicants.
We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce.
We know diversity fosters creativity and innovation.We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.
We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.Interested?
View our benefits leaflet which you can find attached to this vacancy.
Job description Job responsibilities Please see attached job description for a full job description and main duties of the Patient Flow Co-ordinator role.We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.
Person Specification Experience Essential Range of IT skills including electronic communication, text processing, spread sheets and databases, including knowledge of Microsoft Office Knowledge of the Data Protection Act and confidentiality.
Desirable Working in a health/social care or service-oriented organisation Prior use of patient database, Adastra, Medway & EMIS system knowledge Qualifications Essential Numeracy and Literacy level 2 qualification or equivalent demonstrable skills NVQ 3 in administration, or equivalent demonstrable experience