Job summary An exciting opportunity has arisen to join the Patient Experience Team (PALS and Complaints) in a role that provides essential administrative support.We are a liaison and advice team signposting individuals through various means, including directing them to the right resources and linking them in with the appropriate team.The team patient-facing and handle all complaints, concerns, and feedback submitted to the Trust.The focus of the team is to support positive change for users of mental health services, their carers and families to ensure their queries are responded to effectively and efficiently in a recovery focused approach.
Main duties of the job The main duties within the Patient Experience Team is to provide administrative support which includes, dealing with telephone enquiries, signposting, inputting surveys, sorting post, attending meetings, using Microsoft applications and Trust systems.
About us About Devon Partnership TrustWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally.
We are passionate about promoting good mental health & wellbeing.
We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we doOur valuesWe not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values.
These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion.
We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010.
Part time & flexible working applications will be considered & supported, where possible.
We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities.
We are a Disability Confident Leader.
Job description Job responsibilities Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.Job Purpose:Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.To provide comprehensive administrative support to a manager/assigned team.
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There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills.
The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems.
The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.
Revised March 2019They will need to be able to work within a team effectively and share work streams where appropriate.
The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.Duties and ResponsibilitiesKey Responsibilities include:Work within an administration team supporting teams within a healthcare service Comprehensive diary managementMeetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance recordsSupport the manager and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on finance systems.Profile:Excellent planning and organisation skillsExcellent written and verbal communication skillsExcellent attention to detailProfessional telephone mannerCollegiate approach and diligentTake pride in work and consistently strive to produce work of the highest standardTake pride in work and consistently strive to produce work of the highest standardSeek to deliver the best possible outcome rather than just the task at handWork in partnership with the associated team to understand their needs and priorities (which may change depending on workload)Excellent time management skillsExperience of prioritising a varied and busy workloadExperience of working under pressure with the ability to work to and achieve deadlinesThe role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative practices.
Person Specification Qualifications Essential RSA 3 Word Processing or equivalent level of experience in practice NVQ3 in administration or equivalent level administrative knowledge and experience GCSE English or equivalent Evidence of continuing professional and personal development Desirable ECDL (European Computer Driving Licence) Shorthand or Speedwriting Experience Desirable Experience of working in Mental Health Experience of working in Patient Experience Teams