Patient Coordinator

Job summary We are seeking a highly motivated and enthusiastic part time patient coordinator to join our team at Ash Grove Medical Centre.You will work closely with our team members to provide our patients with the highest standards of care.The position is for 21 hours as follows:Monday until Wednesday until Thursday until Flexibility is essential for this role and the successful applicate will be expected to cover their fair share of annual leave and sickness cover within the team.Interviews will be held on the following days:Tuesday 10 DecemberWednesday 11 December Main duties of the job Duties include:Receiving incoming calls, online requests via PATCHS and email, greeting patients at the reception desk.
Ensuring patients are care navigated to the most appropriate service.To act as focal point for patients, establishing working relationships with colleagues, primary health care team and visitors.Candidates must have a strong communication skills, able to priority workload be a reliable individual with a willingness to learn.
About us Ash Grove Medical Centre is CQC rated 'Good' across all five areas.
We are a large GP Practice with 13,000 patients based in Knottingley with a branch surgery in Eggborough.Ash Grove Medical Centre is led by four GP Partners working along side the Practice Manager.Our clinical team is supported by a Salaried GP, three Advanced Clinical Practitioners, one Advanced Nurse Practitioner, two practice nurses, three Health Care Assistants.We have a large non clinical team of 12 patient coordinators, an administrative team and prescription administrators.
Job description Job responsibilities Job SummaryThe Patient Coordinator will be the focal point of communication between the patients, doctors and other clinical and non-clinical staff.
This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover.
The role also has responsibility for dealing with prescriptions, GP liaison and instructions.
Main Duties and ResponsibilitiesEnsure that confidentiality is maintained at all times.
Receive incoming calls, emails and online requests from patients, deal with enquiries; care navigate patients to the most appropriate service, book appointments; record in patient notes any messages and pass on to the appropriate doctor; take requests for home visits, sick note requests.
Contact patients via telephone, text, email or letter to arrange any follow ups as requested by the clinicians or management.
Receive patients at the reception desk, marking their arrival on the computer, make appointments as requested, hand out prescriptions, pathology forms and deal with any queries that may arise.
Carry out the partners instructions and requests.
All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent as a result of holidays or illness.
Accept specimen samples at the reception desk.
Register new patients and temporary patients on to the system.
Maintain a smart appearance and be helpful wherever possible.
All staff should be conversant with and adhere to all written guidelines and protocols provided and available in particular: The Health and Safety Manual, the In-house Complaints Procedure, the Fire/Alarm Procedures and all protocols that relate to their specific role.Extra Duties and ResponsibilitiesArrange patient transport as and when necessary.
Booking in patient long-term condition reviews.
Target outstanding QOF and arrange for this to be completed.
Liaise with colleagues and ensure hand over is carried out.
Retrieve and file patient records as requested.Ensure reception front desk and waiting area is clean and tidy at all times.
All patient identifiable data is locked away at the end of the day.Organisational and Statutory RequirementsThe Post Holder must be aware of the responsibility placed on him/her under the Health & Safety at work Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors.All employees should understand that it is their personal responsibility to comply with all other organizational and statutory requirements Confidentiality, Equal Opportunities, Child Protection, The In-house Complaints Procedure, Fire Alarm Protocols and all protocols that relate to their specific role etc.Other information:Overtime, to cover annual leave and sickness is an essential part of the job and will be required.NHS Pension schemeAnnual leave starting at five working weeks, calculated in hours (pro rata for part time employees) following completion of one full calendar year (Jan-Dec) you annual leave will increase by 1 day per year until a maximum of six weeks is reached.Employees are expected to attend our Mandatory Training sessions which take place each month.Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Mandatory training must be completed when due and certificates produced for HR file Quality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication:The post-holder should recognise the importance of effective communication within the team and will strive to:Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services:The post-holder will:Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential GCSE grade 9-4 (A-C) in English and Maths.
Experience Essential Experience of working within a team.
Computer literate.
Excellent communication skills both verbal and non verbal.
Proactive individual.
Desirable Experience of working in a GP Practice.
Knowledge of primary care.
Knowledge and Skills Essential Polite, confident, flexible and cooperative.
Excellent interpersonal, verbal and written communication skills.
Motivated and forward thinker.
Desirable Ability to be self motivated Experience of SystmOne/ Ardens