Job summary Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.We're looking for Patient Contact Advisors to join our fast paced service, in a role that offers flexibility and work/life balance.
Your role will predominantly be communicating with members of the public, our clinical teams and external stakeholders to contribute to the efficiency of the healthcare being provided across the South Coast.Whether you're looking for full or part time hours, we have a pattern to suit you!
This role would suit friendly and talkative individuals who are confident talking on the phone and using information systems to record data.We are open 7 days per week from 8am to 8pm, including all bank holidays.
You will be included in the roster to work a combination of early, late and weekend shifts (some shifts may have enhanced pay!).
Rota's are given 6 weeks in advance to allow you an excellent balance between work and home!We aren't looking for qualified or experienced people, we want you to be driven to deliver a friendly and engaging experience to all our of service users.
We're committed to providing you a full induction and training period until you are confident in the role.
Main duties of the job *Answer all telephone calls in an efficient, courteous, professional and non-judgemental manner.
Maintain a high standard of work and remain professional at all times*Record all data accurately in templates or in the patients' computerised records*Ensure messages from all callers (patients and Healthcare Professionals) are taken and electronically delivered or appointed to the correct service*Manage instructions and queries from any Healthcare Professional from any Solent service using policies, Procedures, Directory of Services and Intranet information to advise or signpost*Create and update patient records, electronic or manual and other relevant documentation*Cancel & reschedule clinic appointments as requested, ensuring patients are notified of any changes to appointments*To record all system information accurately, updating call information, registering call backs from patients, and bringing all new information to the relevant line managers attention About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services.
We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do.
Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients.
By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust.
This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight.
We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert.
The Trust will seek to resolve this issue wherever possible.
Person Specification Qualifications Essential GCSE English and Maths level 4/C or above, or a good standard of general education RSA 3 Typing or Equivalent Business and Admin NVQ Level 3 equivalent Desirable skills and Knowledge Experience Essential Experience of administrative work Experience of maintaining filing systems and collating information Experience of working in a customer-focused environment Experience of working in a constantly changing environment without direct supervision Desirable Call centre experience Additional Criteria Essential Good communication skills, written and verbal (including telephone skills and note taking) Ability to work as part of a team Ability to input accurately to electronic information systems Good time management skills Self-motivated and organised Literate and Numerate Flexible and adaptable to meet competing priorities and changing working practices Understanding of confidentiality, Data protection and safeguarding Good working knowledge or windows-based packages Understanding of infection control procedures Understanding of personal Health & Safety responsibilities Is able to follow and demonstrate our Solent HEART values.
You can find these on our website: Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting.
Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post Is able to work legally in the UK Is able to work with children and vulnerable adults Ability to travel to other sites if required For posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK Desirable Audiotyping skills