Job summary We are looking to recruit another trusted member of our team, who has the right attributes to work alongside our administrative and clinical staff.The right applicant will be customer focussed with a common-sense approach, able to multi-task and work well in a team and independently, to ensure we provide the best possible service to our patients.The working hours shifts commence at and finish at , either on a part time or full time basis.
We can offer some degree of flexibility to the right person.
Main duties of the job As a Patient Care Advisor (PCA) you will provide reception and administrative support to the clinical team to ensure patients are signposted to the appropriate practice services and wider external services, and able to manage various administrative tasks.
The main duties include; assisting with patient triage, communicating with patients by telephone and at the reception desk, email communications, scanning and various administrative tasks.
You will be fully supported by a friendly and innovative team, and develop new skills along the way.Candidate attributes and requirements:experience of patient facing service deliveryoffice experienceexcellent customer service, communication skills and IT computer skillsexcellent time management and ability to work to deadlinesbe flexible and adaptableprevious NHS or healthcare experience is preferredTraining will be provided for the right candidate About us This is an exciting opportunity to join an outstanding practice and a team of long standing staff who are dedicated to providing excellent customer service.
We were Herts & West Essex Primary Care Team of the Year 2023, and shortlisted again in 2024, which is a credit to our team as a whole.We are a large, well established practice, with a supportive team which includes: doctors, paramedics, pharmacist, nurses, physiotherapists and other primary care staff, supported by a largeadministrativeteam.Our aim is to provide the highest level of care to our patient population, and to focus on the needs of our local population and the well-being of our staff, as well as the continued success and sustainability of the practice.As a GP Training Practice, we have a culture of training and development which extends to the whole team, and we encourage and support staff to develop and expand their skills.We are proud of the contribution our team has made to support the service improvements, overthe past year, which is reflected in our Google reviews.
Job description Job responsibilities brief overview - full job description available:maintain patient confidentialitymanage patient enquiriessignpost patients to appropriate servicesassist GP's with patient triagetelephone switchboard duties and main reception dutiesemail communications and various administrative tasksfollow practice policies and proceduressupport colleagues, both clinical and non-clinical Person Specification Qualifications Essential GCSE grade A to C or equivalent Desirable Administration Diploma NVQ Certificate/Diploma in Customer Service Experience Essential Experience in patient facing role Experience in administration and customer service Desirable Experience in a patient facing roles within GP Practice or similar Healthcare setting