Job Role Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve.
We are an organisation that celebrates and values the individuality of our colleagues lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high quality healthcare to our local communities.
Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups.
"Locala is a 'Disability Confident' employer and as such any disabled applicants who meets all the essential criteria are guaranteed to be invited to the assessment process." Responsibilities Patient Care Advisor (Single Point of Contact) Band 2-3: Band 2(£23,615) progressing to Band 3(£24,071-£25,674) on successful completion of 6 month probation period.
37.5 hours per week (Part time hours considered) Permanent Single Point of Contact is a Contact Centre based in Huddersfield operating a 24/7 365 days per year call handling service proved by Locala predominately within Kirklees.
Some working from home will be required.
No two days will be the same with incoming calls from a variety of callers including service users, carers, colleagues, Health Professionals and Agencies.
Do you have a caring and approachable telephone manner?
Are you a caring and understanding individual good at dealing with sensitive issues?
If this is you we'd like to hear from you.
Calls will cover a variety of issues, these include topics such as dealing with change of appointment times, and directing health advice to the best service which is suitable to meet the caller's needs.
You will need to be a competent user of Microsoft packages such as word and excel with good keyboard skills, and be able to record call information through a computerized system accurately.
You must have a good command of English and Grammar, and have a good telephone manner.
You will be educated to GCSE Grade C or above in Maths/English (or equivalent).
Experience of working in a Contact Centre is advantageous but not essential as full training will be given.
The contact Centre is open 24 hours per day, 365 days per year, so the role requires you to be able to demonstrate flexibility, and you will be part of a shift pattern including working evenings/weekends, nights and bank holidays.
The role is 37.5 hours per week, but part time working will be considered.
Please state within the body of the application whether you require part time hours.
In return for becoming part of our team we offer a full induction and training package to support your needs, we will develop and motivate you to enable you to have the right skills to do your job, we offer great working conditions along with supporting you to achieve a good work life balance.
Find out more about Locala with our Thrive Strategy