The VacancyWe are always looking for great talent to join our team and help achieve our ambitious goals and growth.
We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help.If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!
We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.About the roleAll patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre.
As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.Due to our continued growth we are looking for Patient Booking Coordinators to join the team.
Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.We are looking for someone who can:Be the first point of contact for patients, general practitioners and optometrists throughout the referral processRegularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systemsProcess referralsBook patient's appointments using the booking systemPerforming ad hoc administration duties as necessaryWorking effectively and efficiently to the CHEC standardsWhat you'll bring to the role:Excellent customer service skillsAbility to work as part of a teamIT literacyAbility to work under pressure and to service levelsHave empathy and patience with referralsStrong communication skills and confidence when speaking on the phoneGood attention to detailWhat can we offer you?23 days annual leave Refer a friend schemeCompany pensionCompany sick pay schemeLife assurance schemeBluelight Card- 100's of discount and cashback optionsCareer development opportunities – dedicated reward framework and multiple learning opportunities.Performance review with a training and development planGreat team and working environment