Patient And Public Engagement And Involvement Coordinator

Job summary An exciting opportunity has arisen to join the Patient Experience team in a brand new role as Patient & Public Engagement & Involvement Coordinator.
This role will be instrumental in supporting the development and delivery of the Trusts Patient & Public Involvement agenda, and work towards co-production becoming a truly embedded way of working at UHNM.
The successful candidate willbe instrumental in enhancing UHNM's patient and public engagement and involvement initiatives, building robust relationships with stakeholders.
They will work alongside Head of Patient Experience; Patient Experience team, Divisional Leads; and the Quality, Safety and Compliance Teams to identify involvement and co-production opportunities.
They will work with the Volunteer Coordinator to recruit and support members of the public, service users and carers to contribute to co-production and improvement projects across the Trust and will support the establishment of a successful, meaningful Patient & Carer Council at UHNM, ensuring diverse representation, coordination of the council and any appropriate training.
Main duties of the job To act as the point of contact for Patient and Public Engagement and Involvement, developing a robust programme of involvement and co-production activities and projects to support improvement and true collaborative working at UHNM.
Support the analysis and reporting on National Survey programmes to facilitate action-planning for areas of improvement.
Review patient & visitor feedback (Friends & Family Test surveys, Complaints, PALS concerns, National Survey results) to identify areas for improvement, creating opportunities for collaboration.
Support the Patient Experience Coordinator with the management and delivery of the Friends & Family Test survey, ensuring Trust targets are met, and scope new innovative approaches to gaining feedback.
Support the Patient Experience Coordinator with the Hospital User Group membership to ensure a diverse and wider representation at the meeting.
Develop and maintain a successful Patient & Carer Council with diverse representation to improve patient involvement and engagement with the Trust, and help improve it's services to our local population.
Support and promote the use of Patient Representatives on a wide range of forums across the Trust.
Help organise and run focus events such as focus groups and workshops, which could take place on weekends or evenings.
To devise a way to measure the success of Patient & Public Involvement and Engagement projects, help monitor and evaluate activities, to ensure continuous improvement.
About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.
We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.
We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.
Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities To act as the point of contact for Patient and Public Engagement and Involvement, developing a robust programme of involvement and co-production activities and projects to support improvement and true collaborative working at UHNM.
Support the analysis and reporting on National Survey programmes to facilitate action-planning for areas of improvement.
Review patient & visitor feedback (Friends & Family Test surveys, Complaints, PALS concerns, National Survey results) to identify areas for improvement, creating opportunities for collaboration.
Support the Patient Experience Coordinator with the management and delivery of the Friends & Family Test survey, ensuring Trust targets are met, and scope new innovative approaches to gaining feedback.
Support the Patient Experience Coordinator with the Hospital User Group membership to ensure a diverse and wider representation at the meeting.
Develop and maintain a successful Patient & Carer Council with diverse representation to improve patient involvement and engagement with the Trust, and help improve its services to our local population.
Support and promote the use of Patient Representatives on a wide range of forums across the Trust.
Help organise and run focus events such as focus groups and workshops, which could take place on weekends or evenings.
To devise a way to measure the success of Patient & Public Involvement and Engagement projects, help monitor and evaluate activities, to ensure continuous improvement.
Collect feedback from from the Patient & Public Involvement members, helping to make any changes to ensure engagement and involvement is meaningful.
Support a variety of communication methods to reach different audiences and ensure effective 2 way communication.
Stay updated on Patient Engagement and Involvement policies and strategies at national and international levels, to provide advice and support to the Trust.
Attend other ICB patient involvement/engagement meetings/workshops to build effective wider relationships to share information and resources; and promote the work of UHNM.
To be aware of the Trust objectives and contribute to setting team objectives in line with these.
To work closely with the Head of Patient Experience and Complaints, PALS and Volunteer Services Manager ensuring timely information on data is available on request and for monthly, quarterly and annual reports.
To review national and local reports pertaining to patient experience to be able to contribute to developing/updating Trust guidance and policy.
To liaise with other NHS and statutory organisations where required to benchmark, share good practice and obtain information to assist in service development.
To undertake any other duties at the request of the line manager which are appropriate within the role.
Occasionally be exposure to distressing or emotional circumstances, ensuring this is handled in a compassionate and professional manner Authorised signatory Stock control of office stationary VDU/Computer usage input data into computer regularly Personal/Professional Development To take every reasonable opportunity to maintain and improve your professional knowledge and competence To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process.
Attend in-house Trust training to support and develop leadership and management skills Person Specification Qualifications Essential Educated to degree level or equivalent experience of working within a patient experience or service improvement environment within the NHS.
Knowledge & Skills Essential Experience of working with patients, the public and staff to improve and inform service delivery and improvement.
Experience of working within the NHS Have the ability to work with staff, patients, visitors and stakeholders in an inclusive and collaborative way Experienced in using data capture, analysis and reporting methods to inform service improvement Group facilitation skills Desirable Evidence of handling difficult discussions and negotiating a positive outcome Knowledge and understanding of confidentiality and consent procedures Personal Qualities Essential Have high levels of emotional intelligence with compassion and consideration for others Have a non-judgemental and inclusive approach to patient engagement and public involvement Demonstrate drive and energy Demonstrate Excellent interpersonal skills with an ability to work with people in stressful situations and remain calm and efficient Demonstrate good and positive leadership skills