Job summary Please note, this role is advertised by One Wight Health - GP Federation, on behalf of Ventnor Medical Practice.Ventnor Medical Practice will remain the employer for this post.Hours: Full ( hours) and Part-timeSalary: £ per hour, increasing to £ after successful completion of probationThe vacancy will close when sufficient applications have been received.VentnorMedical Practice are looking for a Patient Advisor who will work directly forthe Practice Service Lead within a broad team of professionals.PatientAdvisors are the first point of contact for our patients.
The role will involveoptimising the patients journey by receiving, assisting and directing patientsin accessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
This role is ideal for somebody seeking developmentand experience in patient services and the healthcare sector.
Main duties of the job To be responsible forundertaking a wide range of Patient Advisor duties and the provision of generalsupport to the multidisciplinary team.Duties can include, but are not limited to, greeting and directingpatients, effective use of the appointment system, booking appointments, the processingof information and assisting patients as required.To act as the central pointof contact for patients, the distribution of information, messages andenquiries for the clinical team, liaising with multi-disciplinary team membersand external agencies such as secondary care and community serviceproviders.
About us At Ventnor Medical Practice we aim to provideholistic patient care within a safe, effective, caring, responsive and friendly help us achieve this we have well trained,highly skilled clinical and non-clinical teams who enjoy a good work lifebalance to ensure resilience of our team.
Our GP Partners and Management team ensurethis is maintained in accordance with local and national policies and isachieved in a responsible financial way.
Job description Job responsibilities The following are the core responsibilities ofthe Patient Advisor.
There may be, onoccasion, a requirement to carry out other tasks.
This will be dependent uponfactors such as workload and staffing levels:a.Maintainand monitor the practice appointment system.b.Processpersonal, telephone and e-requests for appointments.c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately.d.Signpostpatients to the correct service.e.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies.f.Photocopydocumentation as required.g.Inputdata into patients healthcare records as necessary.h.Directrequests for information, , SAR, insurance/solicitors letters and DVLAforms to the administrative team.i.Manageall queries as necessary in an efficient and polite manner.j.Carryout system searches as requested.k.
Maintain a clean, tidy, effective working area at all times.
l.Monitorand maintain the reception area and notice boards.
m.Supportall clinical staff with general tasks as requested.
Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Desirable Experience of working in a health care setting Experience of administrative duties Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable SystmOne Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure