Job summary An exciting opportunity is available to join the Patient Access & Booking Centre, there are vacancies in both Glan Clwyd and Abergele Hospital on a permanent basis.
We are looking for a hard working individual to join our busy team.
The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients.
This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
The ability to speak Welsh is essential for this post Main duties of the job Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.
Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.
Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service.
To be part of a cohesive and integrated admin function to the service.
Duties/ responsibilities: Provide "first point of access" administration for all referrals in the Booking Centre.
Act as first of contact for all enquiries and referrals into the Trust.
Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.
The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .
Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.Please check your email account regularly.
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Applications may be submitted in Welsh.
Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification Qualifications Essential GCSE, NVQ3 or Equivalent, IT Qualification Desirable IT or ECDL, Mandatory Training Experience Essential Hospital/GP Practice, Call Centre, dealing with general public, work as Team Desirable Working with Consultant/Clinical Staff, Waiting List Management Skills Essential Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure Desirable Microsoft Office, WPAS Knowledge Essential Knowledge of Data Protection Act Desirable Knowledge of WPAS Personal Qualities Essential Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity Desirable Evidence of professional development Language Essential Ability to speak Welsh