Job summary We require enthusiastic, organised and flexible individuals to support patient scheduling and reception duties within the Imaging Business Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust.The Imaging Business Unit is a diverse and exciting department with services delivered across 2 acute hospitals at Royal Derby Hospital and Queens Hospital Burton as well as 7 community sites throughout Derbyshire and East Staffordshire.Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring diagnostic tests across a number of different clinical areas within Imaging, X-Ray, Ultrasound, CT Scan, MRI Scan, Nuclear Medicine, Bone Density.There are opportunities for personal development within both admin and clerical and clinical teams within the Imaging Team.With the continued implementations of our Community Diagnostic Centres, we are expanding our A&C Team to support patient scheduling and reception duties.
We have various roles available across our Trust, with a primary base at one of the following: Royal Derby Hospital, Queens Hospital burton, Ilkeston Community Hospital or Florence Nightingale Community Hospital Derby.Both full time per week and part time hours will be considered.
Evening and weekend cover may be required on a rota basis.
These are cross-site roles cross-site working may be required.
Main duties of the job Applicants must be confident communicators with the ability to liaise with colleagues and patients.
Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure.
Flexibility is required as the post holders will be required to work across UHDB.
Applicants should have demonstrable experience of working in a busy customer-focused or care environment or have call handling and reception experience.
Applicants must be experienced in using IT systems and/or appointment systems although training will be given.
Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.
Closing date of applications: 12 January 2025 Interview date: 22 January 2025 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day.
We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities Please see attached Job description and Person Specification.
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Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Good written communication Essential Good written communication on application form Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form Demonstrates a good standard of education in English and Maths (O Level, GCSE) Customer service experience Essential Demonstrates experience in a patient facing/customer service environment Admin office experience Essential Demonstrates experience of working in an office environment and familiarity with office roles and responsibilities (taking telephone calls, processing paperwork, maintaining records Demonstrates experience working with a team as well as undertaking tasks on their own Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients IT literacy Essential Demonstrates experience working with different IT systems and managing data Good working knowledge of MS Office Experience handling multiple data sources (across IT systems and paper based) Desirable Knowledge and experience of Imaging based IT Organisational skills Essential Demonstrates experience and the ability to prioritise their own workload Demonstrates experience managing multiple tasks