Job Description: Jet2.com & Jet2holidays are the UK's 3rd largest registered airline and largest tour operator.
We are proud to be opening our 13th UK base in Luton in April 2025 !
Why join Jet2.com as a Passenger Service Supervisor?
We offer our valued Passenger Service Supervisor colleagues a range of benefits including: Excellent salary with additional allowances for unsociable hours (hours worked between11:00pm - 04:59am).
Free Car Parking for all our colleagues at the airport 34 days holiday entitlement per annum (pro rata for part time hours) Recommend a Friend scheme (£250 for successful referrals) Life assurance & pension scheme Colleague discounts on Jet2holidays and Jet2.com holidays and flights Annual pay review, our famous red uniform, paid training course & much more!
What will you do as a Passenger Service Supervisor?
Lead, support and coach your team of Customer Helper [Passenger Service Agents] to ensure they deliver fantastic levels of customer service.
Play an important role in ensuring the efficient running of the day-to-day check -in and boarding operation during your shift.
Effectively support our customers and our operation in times of disruption and delays.
? Work closely with our third-party partners to ensure we deliver a fantastic service.
Be an ambassador of our safety-first culture , ensuring you drive the culture through every aspect of the role.
Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feel like a VIP ? This a varied and fulfilling role with people and operational responsibility, which plays a vital part in ensuring we achieve our On Time Performance , Safety and Customer Satisfaction targets.
As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme.
Shifts will cover our 24/7 operation and will include early starts, late finishes , working weekends and bank holidays .
What Skills & Experience will you need?
You will: Have experience of coaching and leading teams in a fast-paced, customer facing airline operational environment.
Possess the ability to provide direction and guidance in challenging operational situations .
Have a good working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.
Share our passion for customer service and safety .
We are seeking adaptable, self-motivated individuals with good time management skills who enjoy working as part of a team.
At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team!