Job summary We are looking to add to our patient services team.
You will be working as part of the whole Practice Team providing excellent reception and administrative support; including welcoming patients and visitors, understanding and interpreting patient's needs, resolving queries where possible or signposting patients to the appropriate service or appointment.Hours 27 per week - - 6pm Monday & Thursday, - Tuesday & Friday Main duties of the job Answering the telephone, booking appointments, deal with prescription requests and other administrative duties About us As a Practice we put patients at the heart of everything we do.
We recognise patients as individuals with wants and needs and also as part of a family and the wider community.
We aim to care for our patients whatever their problem may be in a compassionate and confidential manner.As a Practice we want to embrace opportunities to deliver services based in the local community wherever possible.The only way to deliver this is to have a motivated, well trained and supported health care team who are fulfilled in their work.We recognise that the NHS has limited funds, so want to work with patients to prioritise and champion the services they need and to be able to set up new and innovative services.We will work across regional and national organisations to ensure best care for our patients.
Job description Job responsibilities Tasks & Activities: · To provide a welcoming and responsive reception and telephone service to all patients and visitors ensuring enquiries are dealt with efficiently and waiting times kept to a minimum.
· To book appointments and give advice with respect to the services offered by the Practice.
· To deal with requests for repeat prescriptions and provide information on test results according to agreed Practice procedures.
· Assist in the administrative tasks of the Practice, including internal and external post, scanning letters and reports, photocopying, receive and record payments for private medical services, making up folders for incoming patients, handling returns to Primary Care Support Services and compiling new patient records.
· Respond to requests for assistance from the medical staff where reasonable and within the competence of the jobholder.
· To use initiative to deal with issues as they arise, solving problems where possible or referring to others Reception Team Leader, Practice Manager or Duty Doctor or Practice Nurse as necessary Communication: To handle all incoming telephone calls in a friendly and courteous manner, taking appropriate actions including the accurate recording of messages To be able to communicate clearly both written and verbally To inform the Reception Team Leader or Practice Manager of any difficulties that arise during the course of work.
Organisation / Quality Understand and follow the requirements of patient confidentiality, Data Protection and the Freedom of Information Act.
Follow Practice policies, including Health & Safety, Security and Confidentiality.
Ensure that patients are correctly identified and that entries to the clinical system are accurate.
Evaluate the quality of work completed and, in discussion with the Reception Team Leader / Practice Manager implement improvements where required.
Person Specification Qualifications Essential Good standard of education Good standard of numeracy and literacy Reception experience Experience in a healthcare setting/GP reception role IT Literate Keyboard skills Good communication/customer skills Ability to work well in a team Ability to work well and remain calm under pressure Desirable NVQ customer care Experience in a healthcare setting/GP reception role Familiarity with EMIS software Understanding of medical terminology