Parking Complaints & Quality Officer

Overview The London Borough of Harrow is looking for a Parking Complaints & Quality Officer to work as part of the Parking Team (Ticket Processing Office), including monitoring the quality and productivity of staff members against set targets, reporting this information back to Team leaders and the Parking Manager.
Responding to complaints as and when received.
Also compiling appeals and reporting on appeal decisions.

You are also responsible for organising and delivering refresher training arising from changes to legislation, guidance or error trends picked up from the quality checking, Appeals outcomes or complaints received.
The role does not have any supervisory duties or responsibility regarding budgets.

About You The successful candidate will have:
Educated to GCSE level or equivalent or has the equivalent relevant work experience.
Educated to degree level or equivalent or has the equivalent relevant work experience.
Working knowledge of legislation covering Penalty Charge Notice challenge/appeal and recovery processes e.g.
Traffic Management Act 2004, Road Traffic Regulations Act 1984, London Tribunals Appeal procedure.
Experience of working in a Parking Enforcement Collection and Administration office with a working understanding of the legislation and work.
Experience of monitoring and using performance management systems to achieve productivity and quality targets.
Experience of running non-standard reports using different tools – Crystal or Boxi reporting tools – to answer FOIs and provide management information.
Related Documents For more information, please refer to the Role Profile/Selection Criteria .

#J-18808-Ljbffr