Job summary Are you organised, detail-oriented, and passionate about delivering exceptional patient care?
We're looking for dedicated individuals to join our expanding Outpatients Administration team as Senior Administration Assistants.
Attend our recruitment day to learn more about how you can become a valuable part of our team.
Recruitment day details: Date: Thursday 23rd January 2025 Time: Please drop in between 10:30am and 15:00pm Location: Sports Hall, Lincoln County Hospital, Greetwell Road LN2 5QY.
What to bring: Your resume, identification, and any relevant certifications Why join us?
At United Lincolnshire Hospitals NHS Trust, we're committed to supporting our staff with excellent training opportunities, career progression, and a collaborative, patient-centred environment.
As part of our team, you'll enjoy: A Positive and Supportive Environment: We believe in the power of teamwork, respect, and compassion.
Here, you'll be supported every step of the way in a friendly, inclusive atmosphere where your contributions are valued.
Job Stability and Security: As part of the NHS,you'll enjoy a stable career path, with opportunities for growth in various areas across the Trust.
Making a Difference: In this role, you will directlyimpact patients' lives by ensuring they receive timely and accurate appoint Main duties of the job Based at Lincoln County Hospital Working pattern: Monday to Friday - 17:00pm.
Part time hours are availableand evening hours are also available - Salary: Band 3 £24,071 - £25,674 per annum depending on experience As a Senior Administration Assistant in Outpatients, you will: Provide high-quality administrative support to the Outpatients Department, ensuring smooth day to-day operations.
Coordinate appointments, booking both new and follow up appointments ensuring national and local targets are always adhered to.
Act as the first point of contact for patients both face to face and by telephone, offering excellent customer service.
Liaise effectively with GP's and other health care professionals both internally and externally.
What we're looking for: GCSE's grade C and above in Maths and English or equivalent Previous experience of working in a customer care environment or experience of working in an administrative related environment Excellent organisational skills and attention to detail.
Strong interpersonal and communication skills, with a compassionate approach to patient care.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
You don't need to have previous NHS experience--just the passion to learn and contribute to a team dedicated to providing the highest level of care.
About us United Lincolnshire Hospitals NHS Trust (ULHT) is proud to have recently achieved Teaching Hospital status, further enhancing our commitment to clinical excellence, research, and innovation.
As aleading healthcare provider in the region, we serve a diverse population across our three main hospital sites--Lincoln County Hospital, Pilgrim Hospital Boston, and Grantham and District Hospital.
We are committed to delivering outstanding care to over 700,000 residents across a large, rural area.
Our dedicated team of over 8,500 staff across multiple sites provides a wide range of services, including emergency, elective, and specialist care, ensuring the best possible outcomes for our patients.
We believe in fostering a positive, inclusive working environment where every team member can thrive and make a meaningful impact on patients' lives.
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Whetheryou're looking for a thriving community, a rich cultural experience, or beautiful countryside, Lincoln has something for everyone.
Lincolnshire boasts highly rated schools, universities, and a strong sense of community and with a lower cost of living compared to many larger UK cities, Lincoln offers great affordable housing options.
Excellent transport links means there is easy access to major cities like Nottingham, Sheffield, and London via road and rail.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description Job responsibilities What should you do next?
If youre ready to join a dynamic and supportive team, wed love to hear from you.
Heres to taking your first step towards fulfilling your career at United Lincolnshire Teaching Hospitals NHS Trust.
Please choose from one of the two options below: and apply now and attend our recruitment day on 23rd January for an interview.
our recruitment day on 23rd January, be interviewed on the day, and complete your application immediately after your interview.
We look forward to welcoming you to our team!
Person Specification Qualifications Essential GCSE's Grade C and above in Maths and English or equivalent Experience and training to Vocational Level 3 or equivalent Desirable Computer Literacy and Information Technology (CLAIT) Basic knowledge of Medical Terminology Previous Experience Essential Experience of customer care OR Experience of working in an office environment Experience of using Microsoft Office - to include Excel and Outlook Desirable Experience of working in a reception area Knowledge or experience of NHS working Knowledge, skills, aptitudes Essential Ability to evidence/demonstrate key values and behaviours in line with the Trust framework Ability to prioritise and organise own workload Ability to work on own initiative Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels Attention to detail and accuracy Desirable Awareness of National and Local Targets, including cancer targets Knowledge of hospital and clinical information systems including CareFlow Specific Requirements Essential Ability to work effectively within a large team or individually Ability to cope with sometimes distressing/emotional situations Ability to maintain confidentiality Ability and willingness to work flexibly Ability to work effectively under pressure and meet tight deadlines