Job summary Are you an organised, friendly and proactive individual looking for an opportunity in healthcare administration?
We are seeking an Outpatient Booking Officer to join our friendly and supportive Ophthalmology Outpatient Team working across both Yeovil District Hospital and the Ophthalmology Diagnostic Centre in Yeovil.
This role is crucial in providing excellent administrative support and ensuring a seamless experience for patients and staff.If you think you are the right person for this role we would very much welcome your application.
Main duties of the job To provide a high-quality planning and booking service for non-admitted patients for services within Somerset Foundation Trust and to utilise clinic capacity within the resources available in a modern and efficient way.
to review and develop our service provision reflecting current trends, our Trust values and the needs of our service users.
About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life.
We offer:Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.Why Somerset?
Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification Qualifications Essential 5 GCSEs or equivalent qualifications including English Language Desirable NVQ level 3 in Business Administration or customer service or equivalent qualifications or relevant experience.
Experience Essential Proven experience of providing customer focused service.
Proven experience in an administrative role.
Desirable Effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate Additional Criteria Essential Proficient IT skills including keyboard skills and experience of Microsoft packages Ability to meet daily work tasks and deadlines Good concentration skills and attention to detail and ability to problem solve Able to work on own initiative