Job summary The Outpatient Assistant Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of Acute Child Health.
Outpatients Assistant Administrators are the first part of the patients journey and it is essential that we deliver an extremely high level of customer service.
This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their hospital outpatient appointments.
Outpatient Assistant Administrators go that extra mile for every patient and strive to deliver this as an active daily part of their role.
Main duties of the job Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department.
Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment.
Currently we have a variety of appointments from Face to Face attending in person at the hospital, Telephone which gives flexibility where the patient takes the call and Virtual web consultations which allows visibility to both patient and consultant.
About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 you are passionate about people, you're the perfect fit for us as a health professional.
Our vision is 'great healthcare from great people'.
Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
In return, we promise to give you all the opportunities and development we can, so you can enjoy a great career with us.
We also offer a great reward package with fantastic discounts to enjoy whatever you are doing in your time off.
Please note that if you require a