Job summary We are seeking to recruit an Outpatient Appointments Administrator who has a passion for high quality customer care.You will be working as a member of our Bookings Team who are based at County Hall.This role at County Hall will be dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team.
You will be dealing with queries from consultants and other Trust staff and will use your initiative to know when help from a more senior staff member is required.
Report any complaints/comments or requests to the Outpatient Appointments Supervisor immediately.
Have the knowledge and knowhow of when to refer to PALS.The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.
You will also be required to participate in team and Trust meetings as requested.If you are interested in being part of our team, please apply today!
Main duties of the job As an Outpatient Appointments Administrator you will receive training and guidance in order to provide support to the Outpatient Admin department at County Hall.You'll be responsible for the booking and monitoring of outpatient appointments in a call centre setting .
You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients.You will be working within set work patterns, prioritising your own work efficiently and effectively to ensure all administrative duties are met; highlighting any issues to the outpatient appointment supervisor.
You will also be dealing with queries from consultants and other Trust staff and will use your initiative to know when help from a more senior staff member is required.
About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life.
We offer:Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.Why Somerset?
Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities We are seeking to recruit an Outpatient Appointments Administrator who has a passion for high quality customer care.You will be working as a member of the Bookings Team who are based at County Hall.This role at County Hall will be dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team.
You will be dealing with queries from consultants and other Trust staff and will use your initiative to know when help from a more senior staff member is required.
Report any complaints/comments or requests to the Outpatient Appointments Supervisor immediately.
Have the knowledge and knowhow of when to refer to PALS.Ensure patient identifiable information given, received or held in any form is processed and protected in accordance with Trust Policy follow relevant Trust policies and follow Trust guidelines for administrative and clerical services.Please refer to the attached Job Description for further information.Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification Qualifications Essential As a minimum GSCEs in English Language and Maths or functional skills Experience Essential Experience of dealing with patients/customers Evidence of prioritising workloads/good time management Proven experience of working well as part of a team Desirable Experience of working in a healthcare setting/previous experience of NHS administration processes Minimum 1 year office experience within last 5 years Experience of high volume contacts with patients/customers using the telephone Additional Criteria Essential IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Must be able to communicate in English Language, both written and verbally appropriate Excellent communication skills, able to communicate effectively at all levels Ability to maintain good quality professional relationships even when dealing with contentious matters Polite and professional at all times