Out Of Hours - Customer Service Advior - Inverness

Salary: £12.10 per hour (Living Wage Employer)Shift Uplift: £400 per monthLocation: Capgemini, Inverness, or NairnHours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - NightWeek 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - DayWeek 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - OffAs a Customer Service Advisor, you will be the first point of contact for customers.Your main responsibility is to provide 1st line IT support to Capgemini's clients.What you'll doRespond to incoming requests via telephone, email, and web chatLog all requests in the appropriate call logging softwareAssign calls to relevant support teamsAction Back Office requests as and when requiredAdvise customers and support teams of known problems/workaroundsEnsure customers are kept updated with the progress of their requestContribute to overall achievements by maintaining agreed personal targetsA background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.What you'll bringEffective communication skills, both verbally and in writingGenuine passion for delivering exceptional customer serviceA keen willingness to learn and adaptThe ability to work both independently and in a team environmentStrong analytical skillsAbility to work under pressure Job Tenure: Permanent and Full-Time Salary: Up to £12.10 per hour Location: Inverness,