Out Of Hours - Customer Service Advior - Inverness

Salary: £12.10 per hour (Living Wage Employer) Shift Uplift: £400 per month Location: Capgemini, Inverness, or Nairn Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800 Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1 st line IT support to Capgemini's clients.
What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targets A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring Effective communication skills, both verbally and in writing Genuine passion for delivering exceptional customer service A keen willingness to learn and adapt The ability to work both independently and in a team environment Strong analytical skills Ability to work under pressure Job Tenure: Permanent and Full-Time Salary: Up to £12.10 per hour Location: Inverness,