Job summary The role is required to provide efficient and effective administrative duties to the Orthopaedic Outpatient Department at Yeovil District Hospital (YDH).The post requires flexibility and the ability to provide a wide range of administrative duties for the clinical and wider administrative team.The patient facing role is to provide a friendly advice and information service to patients, colleagues and visitors to the Orthopaedic Outpatient Department.
Main duties of the job Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.Process urgent referrals and arrange appropriate outpatient appointments.Participate in team and Trust meetings as requested.
About us As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines.
You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.
You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification Qualifications Essential QCF/NVQ 3 in administration or equivalent RSA II/ECDL or equivalent