Job summary Are you looking to make a difference in the work that you do?If so, this role could be for you!
We are looking to appoint an Orthopaedic Outpatient Administrator to join our Orthopaedic Administration Team at York Teaching Hospital.
This is a varied role and the post holder must be able to flexibly provide cover across three areas: Referral management centre Reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas Call centre, handling large volumes of calls, agreeing outpatient appointments, as well as dealing with other appointment related queries It is essential that this work is carried out accurately and efficiently, as it is important that the patient experience is a positive one at what can be a very worrying time.
You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.
The hours advertised are required to cover service needs: Monday to Friday, 8am to 4pm, and Monday to Friday, 9am to 5pm.
If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.
Main duties of the job To process all new patient appointments within agreed timescales.
and in accordance with consultants' requests and specialty booking rules.
To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers.
To monitor, maintain and update electronic worklists, and ensure that items are actioned in a timely manner, taking remedial action where necessary.
To utilise an electronic database booking system to call patients for their appointments near to their due date, to maximize clinic capacity against patient demand.
Support patients attending the Orthopaedic clinics, using tact anddiplomacy, and record an appropriate outcome for all patients who leave Outpatient clinic where necessary.
To manage patients ringing the department to book, amend, or cancel an appointment, in accordance with the Standard Operating Procedures and booking rules.
Any other administrative or clerical duties, which may be required as part of post.
To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
Responsible for maintaining stock control.
Prioritise workload to maximize patient demand against clinic capacity, to ensure patients are dealt with as timely as possible.
To maintain patient confidentiality at all times.
About us Our benefitsWe offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants27 days holiday rising to 33 days (depending on NHS Trust service)A variety of different types of paid and unpaid leave covering emergency and planned leaveConfidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance ProgrammeNHS Car Lease scheme and Cycle to Work schemeAn extensive range of learning and development opportunitiesDiscounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description Job responsibilities A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early.
You are advised to submit your application at the earliest opportunity.
Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.
We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.
If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.
It may not be suitable for every role, but we will try and be supportive where we can.
We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers.
This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification Qualifications Essential GCSE or equivalent Good written and spoken English Knowledge, Skills & Experience.
Essential Ability to work in a fast paced and busy environment Experience of using patient administration systems Understanding a range of work procedures and processes Ability to communicate with staff at all levels, including Consultant medical staff Desirable Working knowledge of the eRS/Choose and Book system